In a confusing and bureaucratic environment there are a few foundational tips that can save you a lot of time or frustration.
1. Even if you haven’t paid a provider they can’t withhold your records.
2. If you believe that your records or fees are wrong, you have options. You can request the edits to your record so it can be changed. Even if you think you’re at a dead end you’re not, because a company or provider must respond to your inquiry.
3. You may have to pay your provider for your records. It is not uncommon for providers to charge patients for copies and shipping associated to the request.