Challenges of incentivising patient centred care



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Rachel Foskett-Tharby and colleagues draw on recent experience in England to reflect on how best to increase the collection and use of patient reported information

Patient experience and patient centred care have become increasingly recognised as ethical imperatives over the past few decades. Although the definition is still somewhat contested, patient centred care incorporates aspects of the patient experience, such as communication, shared decision making, and the way services are designed, accessed, and delivered, including integration of care.1 Patient experience has also become seen as integral to quality of care,2 leading to calls internationally for measurement and incentive structures to be realigned to place a greater focus on patient reported information. Existing pay for performance schemes…