I'm new to this area by unfortunate cicumstances. I have limited exposure to Augusta Health but very impressed to this present day. As someone with limited resources at this time, I can say that they have been kind, thoughtful, helpfull, and expediant in helping deal with health issues. This is true for health services, financial aid, and physical therapy.

first off it takes a lot of pain, concern and discomfort for me to give in and go to the ER, many bad experiences. I went today finally after over 2 weeks of sciatica, pain, numbness, tingling, whole foot asleep, then yesterday a snap and severe pain shooting in lower back, in pelvis/groin area along with tingling and even more severe weakness. I was in tears and cant even walk straight. The front staff had 3 people there and only 1 was entering info as I am crying and did not seem real concerned. Another staff came and at least got me a wheel chair. When I was taken back to the room through all the chaos the tech didn't even try to help me get comfortable, they had no pillows so he tried to stack blankets, then left- no blanket to cover with or anything. The nurses were great though in regards to trying to get me a little more comfortable but of course they are limited to what they can do and they have other patients too.
The Doctor was probably the worst of all of them. I appreciate that he got stuff ordered quick and wanted me to have MRI but when the results came in and there wasn't a herniated disc or infection I was treated like there was nothing wrong and it seemed like all that mattered was that I had pain meds at home. I felt like suddenly everything that was wrong and pain I was in wasn't real anymore...There was nothing wrong with me. Lets just get the IV out and send you home. Oh and btw what you have is all you need. I tried to ask him about what I should do about this and treat it but he constantly went back to the narcotics...I had to specifically ask him about icing, heat, anything else?????
And just as I feared, I felt like I was being treated like a druggie and that what was going on was just in my head since there was nothing on the test. The "opiod crisis" is what is "killing" those of us who are honest!

I will NOT be going there again! I told my husband that even if I had a broken bone they could see, I will splint it myself. and especially if it is something that you cant see- I will not be going again!

I'm not happy with the attitudes at the staff of some of your practices. Some places are amazing. Some have bad attitudes and give you a worse name. Namely the Stuarts Draft Urgent Care. I've had good service and bad service there. Dr. Yim needs to be removed.

Not worth your time to try and go to the Urgent Care or ER if you have a problem right now. They either tell you to see your Personal Provider first, then get a referral, or they just turn you away because they don't want to do the tests to determine what is causing your illness. Doctors here do not know what they are doing. I had a work related injury a couple months ago for my back, all the doctor did was "barely" touch where I was hurting (I couldn't walk at the time) and gave me Ibuprofen and sent me on my way (still not being able to walk because of so much pain). My pain has started to flair up again, so I went to the Urgent Care in Waynesboro. They told me go to to my Personal Provider then if they recommend I be seen, then they will look at me. For starters, I am one who really doesn't go to the doctors often, and my last Personal Service Provider is no longer there. They told me to find a new one. Augusta Health is a waste of time and money to go to. I will take the addition time to drive over the mountain to UVA Medical or Martha Jefferson to be seen. When I need help, I expect to be helped ASAP, not re-routed.

Cheers,

If I could give this establish a thousand stars, I would. My husband's grandfather was hospitalized all week, landing in the ICU on two separate occasions. The staff was AMAZING. Every Nurse was friendly and willing to help, even joking with everyone to keep the situation light hearted. The main Doctor and the Cardiologist were very descriptive and made sure everyone understood what the issues were and kept us informed. If I were to ever be hospitalized, I could only hope the hospital I end up in is even half as great as the one in Fishersville. I am so thankful to say that my husband's grandfather has been discharged and is recovering in an assisted environment until he is ready to go home. Thank you so much to all of the wonderful staff for all of your kindness and help.