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feedback about Augusta Health
Today my mom had torn meniscus surgery on her knee in the outpatient department of the hospital . Everything went great and the nurse that took care of her in recovery was fantastic, she was the most patient , caring , kind and just over all amazing human being ! Terri , thank you for everything !
I have been here for 3 days and I have never felt so much love. Everyone has been amazing and caring!!! Thank you for making me feel so much better!
I dont understand the bad reviews with this hospital. I had my 2nd child here, my daughter was hospitalized here this past spring, and I was recently released from being hospitalized.
With my child birth my complaints are the nurses tried to talk down to my midwife as if she and her resident student were incompetent. I apologized on the nurses behalf as I found that ridiculous. They gave me the best child birth experience compared to my first with a dr who never coached me through the process or gave me options (different hospital). Secondly, with that experience, the nurses were rude, all but one, and unfortunately I cannot remember her name. One even blew my vein when taking the IV out of my hand and it swelled up and stayed that way for 2 weeks disabling any bending of my fingers. Also, the dietary team acted like the meals were coming out of their pockets. Very rude and when my 2 year old was visiting and asked for a bite of my food the dietitian rudely said no, that the food was only for me. I said my daughter can eat whatever she wants. I dont eat in front of someone without offering to share, especially not my child. Lastly, they only had size 1 diapers and "wipes" were just towels you wetted at the sink. Which I am aware you should take your own supplies for labor and delivery, but the other hospital I had delivered my 1st child they supplied everything. The nurses would take the babies in the middle of the night for check ups, but since they would take them all, it was hours the babies would be in the nursery with the nurse and Dr. I woke up in a panic because my son was not back after 2 hrs of being gone so I went to the nursery and they do allow you in there luckily, so I sat in there and he was next up to being checked over.
My daughter was hospitalized this past spring for a week in the PICU and we never got answers as to what exactly was wrong with her. I'm just fortunate that they kept her and made her fever break after 4 days and had her eating again before we left. The nurses in that ward were all very nice and supportive. She had a lot of emotional trauma afterwards and we never figured out what happened to make her so sick, but without the team at AMC, I dont think she would've made it.
A day ago I was released after going in for shortness of breath. I was immediately taken back in the ER as my vitals were off the charts. I was hospitalized after 4 hrs in the ER. Again, all but 1 nurse was helpful and friendly. The Dr and nurse communication could be better. The room I was admitted to was huge and clean. The ER has also been remodeled or added on since my visit months prior.
So I’ve heard my share of the rap that Augusta health has but I’m not gonna lie I’ve only had good experiences. First my dad had a heart attack( and received the best care from the doctors and Derek Murray (his attending icu nurse). Secondly and just today I took my grandfather this afternoon as he got in a fight with a chainsaw (he was also on blood thinners). The nurses and doctors really took the time to care, love, and relate to not only my grandfather but also with me. I’m so grateful for everything they did. Just to call out a few names... Diane temple, Daniel marinelli, mellisa (wish I knew her last name, and the dr that did the work (also wish I knew his name). They all cared and wanted to relate. Thank you all for what you do!!!
Folks in the business office make you feel like a criminal! IF you happen go here for care expect a nasty collection call two days after receiving the invoice in the mail. Rude and ridiculous!