Baptist Rehabilitation Germantown

Address

2120 EXETER ROAD, GERMANTOWN, TN 38138 USA

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Phone

(901) 624-8677
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2120 EXETER ROAD, GERMANTOWN, TN 38138 USA

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Consumer feedback about Baptist Rehabilitation Germantown

S. Morris
S. Morris

1 out of 5 stars

posted 5 days ago

Which parent corporation oversees the operations of this facility? Baptist, Kindred, Centre or another corporation?

Update: 10/17 I still have not received a response to my email that was sent to the email address below. Sent an additional email for 2nd response.

Finally - I received a reply from their office - that provided Baptist Rehabilitation Hospital is a joint venture between Centerre (subsidiary of Kindred Healthcare) and Baptist Memorial Hospital.

10/19 I responded to the email - asked how to raise awareness of our experience outside of Kindred and Baptist Rehabilitation Hospital. HaHa! Got a email from the director telling me to call Kindred compliance number. So I called so I could add onto our families experience! The lady on the phone gives me the number to the facility 😳 that I'm reporting my concerns about. I already have spoke with executives within the facility.. I want to discuss my concerns with those at an corporate executive level so my concerns will be addressed and the situation will not be swept beneath a rug!

10/19 I goggled the Baptist Compliance Corporate number and have filed a report to be contacted directly.

Hmm let's see what happens!

10/24 Still have not been contacted by Baptist.

11/02 Contacted by Kindred, but by the same representatives. When I requested to speak with someone outside of their office.

11/09 Still have not been contacted by Baptist.

Please know I have a true experience that needs awareness made in experience in this facility! This story vital to be shared outside of this facility.

Tin Tin
Tin Tin

1 out of 5 stars

posted 1 year ago

My mom was admitted into Methodist Germantown over a week ago and her case worker and physicians recommended for my mom to go to a inpatient rehab. We were told there are only 3 in Memphis and to choose the one that is the most close to us and that would give her the aggressive therapy she needs....She has Medicare A and B and a supplement. Baptist turned my mom down with no reason why....my mom is very weak and has the symptoms of a patient that had a stroke. It's ridiculous how a team of physicians can recommend what is best for a patient and the family but Baptist Rehab is apparently looking at something else because they turned her down with no explanation why and if they reviewed her chart/records they would understand she is a great candidate. Situations like this make me wish I was wealthy and able to help out human beings. I would never turn a patient down for care, unless there weren't any beds left. Memphis please bring more options to the city!!!!!!!!!!!!!

Joy Marsh
Joy Marsh

5 out of 5 stars

posted 1 year ago

Wonderful caring staff, very clean facility, good food, all in all a very rewarding experience

Kent Estes
Kent Estes

5 out of 5 stars

posted 1 year ago

Grant staff! Great Caregivers!

Shawn Lane
Shawn Lane

4 out of 5 stars

posted 2 years ago

This is an extremely nice facility.

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