Jones Memorial Hospital

Address

191 NORTH MAIN STREET, WELLSVILLE, NY 14895 USA

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Phone

(585) 593-1100
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Emergency service available

191 NORTH MAIN STREET, WELLSVILLE, NY 14895 USA

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Consumer feedback about Jones Memorial Hospital

Brian Cushing
Brian Cushing

1 out of 5 stars

posted 3 months ago

Worst Emergency Room in the state if not the country. Unfortunately I have had several visits there over the last 25 plus years. Not for just myself but with many different folks. I currently live in Wellsville and I would rather travel to another hospital. I would imagine most people around here do the same. When that hospital is brought up in conversation, I rarely hear anything good about the ER. I wonder if the U of R knows just what they got into having their name associated with theirs. You would think they would try to improve their reputation but it is not happening. Have a friend that went there yesterday around 4 pm 17th August 2018. Has a history of kidney problems. Goes there in extreme pain and 3 hours later walks out without them really not doing anything. But the nurse did tell him that she has another patient with a real emergency she just had to get back to.... .To whom ever responds with the "we are sorry that you had a bad experience " response: just hire some real professional people and you will not need to apologize so much. Take some pride in what you do and demand that the folks that work alongside of you do the very same. What is that hospitals dilemma anyway? Are you all want to be in a big city hospital rejects? Treat people with some respect and dignity in their time of need. Instead you treat most folks like you all are to damn good to be bothered by the likes of those people. Do not place your " we are sorry " stamp up as a response because it will only fall on ears that are much like yours .... deaf.

Jayden Pasquale
Jayden Pasquale

1 out of 5 stars

posted 1 month ago

All but two of the people here were rude and wouldnt let us back to stay with our family member. We were here for 5 hours and practically got told "Theres nothing wrong." Despite the fact she hasnt peed in 3 days, has straight up diarrhea, has been throwing up, and has a fever of 102. They did multiple pointless tests and still came up with that result. If I could give less of a star I would. Terrible service.

Christy Wallace
Christy Wallace

1 out of 5 stars

posted 3 months ago

It's 2 am and I am currently a patient here. I just had major surgery. Been waiting hours for pains meds. My IV bags are empty and have been beeping for ten minutes, my Foley is so full it is now burning me. This is the worst care I have ever gotten
When the nurse does finally come she is nice.

Ladyhamelia2010
Ladyhamelia2010

2 out of 5 stars

posted 4 months ago

Updated to add: The physician's assistant in the ER said that my bloodwork came back normal.The results were just put up on the JMH Health Portal and it was NOT fine! My neutrophils were high, my lymphocytes were low and my overall white blood cell count was high! There were some other abnormal results as well but the blood cell counts indicate that I had/have an infection of some kind. Seriously Jones Memorial! Where do you hire your "medical" staff?
I had very severe abdominal pain with nausea, vomiting and cold sweats. It came on suddenly and continued for a couple hours so I went to the ER. I wasn't in the waiting room very long but was in the ER for 5 hours.I saw the nurse assigned to me a total of three times. Once when I got there, then when she asked for a urine sample and the third time when she started me on fluids and gave me something for pain. In total the time she spent with me was less than 10 minutes. A second nurse who drew my blood neglected to tell me they needed a urine sample so they asked for one after I had already used the bathroom. They didn't give me any pain medication until I had been there for 3 hours. It took an hour after my bloodwork results were back for them to give me a CAT scan. Then I waited another hour and a half for the results from that.
The ER was mostly full but there weren't any life or death situations for the staff to deal with. The lady who did the CAT scan said the ER staff were busy but I could see pretty well from where I was and they didn't look like they were doing much. From the room where I was it looked like they mostly sat behind the desk. The nurse assigned to me was especially lackluster in her performance. She looked pretty young so maybe she was new at this but that's not an excuse for not checking on patients or keeping them informed about anything. I'm pretty sure I can find rocks with more enthusiasm than her.
In the end I waited 5 hours in the ER and they told me they couldn't find anything wrong and sent me home.
So Jones Memorial here's what you need to improve on:
1. Teach your nurses some public relation skills.
2. Keep patients informed about what's going on.
3. If you need a urine sample then tell the patient that BEFORE they use the bathroom.
4. Figure out why patients need to wait almost an hour to have their blood drawn, 3 hours for pain medication and one hour between blood work results and getting a CAT scan.
5. If the Physician's Assistant tells a patient to come back immediately if they spike a fever then DON'T have the nurse tell the patient that if they spike a fever during the night to "just take some Tylenol or Motrin" rather than coming back to the ER.

Brittany E
Brittany E

1 out of 5 stars

posted 7 months ago

Receptionist was incredibly rude. After over an hour waiting the waiting area, and 2 hours in a room, they only person that checked on me was the receptionist. She wanted payment information. When I inquired about how long it would be before I was seen after waiting in a room for over 2 hours I was told "they are busy with critical patients", and she walked away in a huff. When she returned with my card she tossed it at me on the bed. None of the staff seemed to be in a hurry to help anyone.

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