Jones Memorial Hospital
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Address

191 NORTH MAIN STREET, WELLSVILLE, NY 14895 USA

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Phone

(585) 593-1100

Emergency service available

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Consumer feedback about Jones Memorial Hospital

UR Jones Memorial Hospital
Reviewed from Google

2.5 out of 5 stars

Ladyhamelia2010
Ladyhamelia2010

2 out of 5 stars

posted 1 month ago

Updated to add: The physician's assistant in the ER said that my bloodwork came back normal.The results were just put up on the JMH Health Portal and it was NOT fine! My neutrophils were high, my lymphocytes were low and my overall white blood cell count was high! There were some other abnormal results as well but the blood cell counts indicate that I had/have an infection of some kind. Seriously Jones Memorial! Where do you hire your "medical" staff?
I had very severe abdominal pain with nausea, vomiting and cold sweats. It came on suddenly and continued for a couple hours so I went to the ER. I wasn't in the waiting room very long but was in the ER for 5 hours.I saw the nurse assigned to me a total of three times. Once when I got there, then when she asked for a urine sample and the third time when she started me on fluids and gave me something for pain. In total the time she spent with me was less than 10 minutes. A second nurse who drew my blood neglected to tell me they needed a urine sample so they asked for one after I had already used the bathroom. They didn't give me any pain medication until I had been there for 3 hours. It took an hour after my bloodwork results were back for them to give me a CAT scan. Then I waited another hour and a half for the results from that.
The ER was mostly full but there weren't any life or death situations for the staff to deal with. The lady who did the CAT scan said the ER staff were busy but I could see pretty well from where I was and they didn't look like they were doing much. From the room where I was it looked like they mostly sat behind the desk. The nurse assigned to me was especially lackluster in her performance. She looked pretty young so maybe she was new at this but that's not an excuse for not checking on patients or keeping them informed about anything. I'm pretty sure I can find rocks with more enthusiasm than her.
In the end I waited 5 hours in the ER and they told me they couldn't find anything wrong and sent me home.
So Jones Memorial here's what you need to improve on:
1. Teach your nurses some public relation skills.
2. Keep patients informed about what's going on.
3. If you need a urine sample then tell the patient that BEFORE they use the bathroom.
4. Figure out why patients need to wait almost an hour to have their blood drawn, 3 hours for pain medication and one hour between blood work results and getting a CAT scan.
5. If the Physician's Assistant tells a patient to come back immediately if they spike a fever then DON'T have the nurse tell the patient that if they spike a fever during the night to "just take some Tylenol or Motrin" rather than coming back to the ER.

Brittany E
Brittany E

1 out of 5 stars

posted 3 months ago

Receptionist was incredibly rude. After over an hour waiting the waiting area, and 2 hours in a room, they only person that checked on me was the receptionist. She wanted payment information. When I inquired about how long it would be before I was seen after waiting in a room for over 2 hours I was told "they are busy with critical patients", and she walked away in a huff. When she returned with my card she tossed it at me on the bed. None of the staff seemed to be in a hurry to help anyone.

Barbara Wagner
Barbara Wagner

5 out of 5 stars

posted 5 months ago

I am, new to the area and had a very bad kidney stone attack. The staff, doctor, nurses, office were the best. I would, trust them with my life and that is saying a lot. They, were extremely busy and got me in within thirty minutes. I can, not thank them enough for making me feel better.

Bryant Butler
Bryant Butler

1 out of 5 stars

posted 6 months ago

I had a seizure, rushed there by ambulance. All they did was a drug screen and some heart tests. Seizures are apart of your BRAIN. They did no such brain test. I wouldn't recommend the ER. But the staff is very nice.

D Aber
D Aber

1 out of 5 stars

posted 4 weeks ago

This is the slowest place ever this hospital sucks if you are having a serious problem you would be sure to DIE. ..