Kaiser Foundation Hospital - Redwood City
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feedback about Kaiser Foundation Hospital - Redwood City
This facility is somewhat new compared to, say, the Fremont Kaiser. The staffs, nurses especially, seem to be a lot more thoughtful here. The room in the ICU has a good size and has a fold out bed from the couch to allow family to sleep over. Its official parking lot across from the ER entrance is a bit small so finding a space there may require some luck. Street parking is next best option if you don't want to walk too far.
Update: Kaiser may give all nurses an “orientation” prior to working independently, but it doesn’t mean it’s actually adequate and I know for a fact that Kaiser often does one day orientations when nurses float to other floors. In addition, I was told by the nurses there that Kaiser was NOTTT giving orientation and trying to force their mother and baby nurses to the ED/ICU. Which is incredibly ludicrous and unsafe, and not patient centered care. Finally, Kaiser’s “nursing competency education” has little to do with actually learning and becoming a better nurse; their version of annual required education has to do with learning how to use their algorithms for assessing patients, versus actually learning critical thinking skills and anticipating abnormal changes in patients.
The food was pretty good. The nursing care was abysmal. If Member Services writes after this that I should reach out and speak to them, it's insincere. I already contacted them twice because each time they've butchered what I called about. The poor communication between nurses, the lack of quality of care by nurses that ultimately led to me having complications. Kaiser is fine if you don't actually get sick, or have normal deliveries/diagnoses, but that's it. Don't expect your nurses to advocate for you. Oh yeah, Kaiser has also been pushing their L&D/mother and baby nurses to work into the adult ED/ICU without properly training them... is that who you'd like taking care of your family members?
Update - Don’t believe for a second that because they respond to the comments here, that they care for their customers or address their issues. It is a joke. KP made me run around in circles, made me waste four more hours of my time and still did zero to address my situation. The WORST customer service experience in my life. I will make it my goal to make sure that they don’t get any business from my friends or my company ever again. Cheats and fraudsters!!
Terrible experience at the KP Redwood City location. They lied and charged me for a visit that they said was covered both on the phone and during the visit! And when I filed a complaint, they said that they will educate their employees to better answer questions in the future but they would still need to charge me. I can’t believe that they are cheating people so blatantly!!
My brother had a double lung transplant done here and the family had to stay nearby. It was extremely hard to find a place to stay in the area for a reasonable price and the hospital would not offer any suggestions on where to stay nearby. It was really important my brother be close to the hospital for his recovery but we couldn't find anything close to the hospitals campus.
I would give the labor and delivery negative stats if I could. The day shift are nice good qualified nurses.. but watch out for those mean ones at night.. I would Never recommend this hospital to any new mom..