My wife delivered our first born here on the second of January 2018, and we could not have asked for a more comfortable place to do it. From our limited knowledge of medical electronics, we felt that the facility is state-of-the-art with modern and up to date equipment. The post delivery care wards are relaxing and can accommodate one or two family members along with the new mother. The best part of the hospital is the staff. So many friendly faces who become close to patients and their families during their stay at the hospital. Even with so many families having their babies here, my wife and the little one were still able to get the attention and care we needed. They are always ready to answer your questions and help you out with baby and new mother related tasks. The nutrition service for the patients and cafeteria for family members are also pretty good.
The security guard here told me that the public can't use the restroom. Just another way Redwood City discriminates against the homeless. Now if it's late at night I have to go on the sidewalk.
My son injured his finger this morning. We were admitted by the ER before we could even sit down, saw an RN who did thoughtful triage, then was visited by an ED tech that carefully cleaned the injury. Our doctor was waiting before the tech finished, and inspected the injury, and ordered xrays. Within a half an hour those were finished, and 10 minutes later the doctor stopped by and said all was well. 15 minutes later we were dismissed.
We read some of the horror stories in the other reviews and were going to avoid this facility, but a friend of ours who worked for KP for years reassured us we would get good care there. We did, and are thankful to everyone we interacted with today.
I wish I give more than 5 stars, for labor and delivery department. Staffs are amazingly friendly, and helpful to get the baby delivered as naturally as possible. I would like to thank some of them especially - Karissa, Ayumi, Margaret Nowez, and one more staff I forgot her name my bad. Thank you thank you so much :) :D you guys are amazing. Thank you Karissa for all the work you did with smile! !!
Worse "emergency ever!!" I brought my 16 yo daughter crying and shaking in pain and they made her wait more than 45 minutes 20 at the front desk because there was no one there and 35 minutes inside. They actually saw how my daughter was shaking in pain and pretended to be oblivious about it. After 45 minutes I asked the nurses if I should run to the drug store and make sure my daughter's not in pain before coming in. The worse, I really expected better from Kiser