Kaiser Foundation Hospital - Redwood City
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Update - Don’t believe for a second that because they respond to the comments here, that they care for their customers or address their issues. It is a joke. KP made me run around in circles, made me waste four more hours of my time and still did zero to address my situation. The WORST customer service experience in my life. I will make it my goal to make sure that they don’t get any business from my friends or my company ever again. Cheats and fraudsters!!
Terrible experience at the KP Redwood City location. They lied and charged me for a visit that they said was covered both on the phone and during the visit! And when I filed a complaint, they said that they will educate their employees to better answer questions in the future but they would still need to charge me. I can’t believe that they are cheating people so blatantly!!
My brother had a double lung transplant done here and the family had to stay nearby. It was extremely hard to find a place to stay in the area for a reasonable price and the hospital would not offer any suggestions on where to stay nearby. It was really important my brother be close to the hospital for his recovery but we couldn't find anything close to the hospitals campus.
I would give the labor and delivery negative stats if I could. The day shift are nice good qualified nurses.. but watch out for those mean ones at night.. I would Never recommend this hospital to any new mom..
Both my parents had procedures in the Gastroenterology Dept many years ago.
They both received great care and a pleasant experience considering the nature of the procedure.
The gastroenterologist and the nursing staff were very helpful and reassuring.
There was one male RN that was working with my parents both times they were there. I can't remember his name but it started with a "F" he was very professional and made my parents comfortable with laughter.
Today I had to drop off image discs and get lab work done. I was able to walk with my quad cane from the Willow Parking lot to the bench near the coffee shack. I overestimated my strength and was in need of assistance. I was successful to get an incredibly helpful Kaiser employee, Cory.
Not only did she get the only wheelchair left but she pushed me to my lab appointment and then to the 3rd floor to make a drop off. Afterward I needed to get back to my car. Cory left me in the hands of Lesenia( I hope I have spelled her name correctly) who informed me that she is the only wheelchair transport person and that they are not allowed to cross the road to the Willow lot.
However, she resolved my problem even more expeditiously by calling for the Kaiser Little Car to pick me up and drive me back to my car. These two dedicated Kaiser employees were respectful and professional as was the lab technician who drew my blood. Thanks to all of you for going that extra mile for those of us who sometimes need it. With much gratitude,
A Grateful Kaiser Patient