Terrible experience at the KP Redwood City location. They lied and charged me for a visit that they said was covered both on the phone and during the visit! And when I filed a complaint, they said that they will educate their employees to better answer questions in the future but they would still need to charge me. I can’t believe that they are cheating people so blatantly!!

Horrible appointment services. I've had 2 separate appointments get cancelled on the "day of," with no easy options to re-schedule. Calling the appointment line is the most frustrating thing ever, takes 30 min, and never resolves the problem

My wife delivered our first born here on the second of January 2018, and we could not have asked for a more comfortable place to do it. From our limited knowledge of medical electronics, we felt that the facility is state-of-the-art with modern and up to date equipment. The post delivery care wards are relaxing and can accommodate one or two family members along with the new mother. The best part of the hospital is the staff. So many friendly faces who become close to patients and their families during their stay at the hospital. Even with so many families having their babies here, my wife and the little one were still able to get the attention and care we needed. They are always ready to answer your questions and help you out with baby and new mother related tasks. The nutrition service for the patients and cafeteria for family members are also pretty good.

Kaiser medical services, support staff, emergency services and pharmacy are the best Ive ever seen. They are friendly, efficient and work hard to make your experience the best they can. Was hesitant about HMO after first, but I am wrong to doubt the capable hands of the staff here.

Very nice and professional stuff. Only my mom would be able to be kinder to me when I’m in pain. Everything is unbelievably clean. I didn’t have to wait even a second till I got help.