Kaiser Foundation Hospital-San Jose

What a horrible experience!!! Took almost 4 hrs to be taken back to a room to be seen by a Dr. The wait was ridiculous. I was there a total of 7hrs and basically they didn't help me at all. This hospital is extremely understaffed and needs to teach some of their nurses how to actually care for patients instead of forgetting about them in the room. I definitely wont be back.

A New Low: If you have an insect infestation in the kitchen, when you turn on the lights, they will run for cover. My experience with a variety of new doctors is a lot of stereotypical thinking due to a misunderstanding and application of sociological intelligence in reference to the patient. Perhaps the smarter ones go somewhere else 🤔 Moreover, this profession, like others, is not immune to medical sociopathy, especially, if the individual physician cannot be held responsible for an individual decision such as fulfilling or not fulfilling a certain life-saving medication.

My experience (on more than one occasion): they (doctors) support cutting off life-saving medication refills while the patient is standing in the pharmacy (which is not quality face to face counseling by any definition). As a result ( on many occasions) I would have to go and pay $100-- my insurance pays the rest) at Emergency. And upon leaving, there's pharmaceutical costs, in order to get what I needed 🙄 in the first place! More on that in a moment.

Another example: A right wing doctor asked me to get a blood test. I waited a number of weeks, and prior to my next appointment, got the test. When I arrived for my appointment, the doctor saw the bandaid/cotton and ripped it off my arm in an accusatory way!🤯 And there were no apologies. Sleasy!

In another example, a doctor noticed (on the computer) that I had had numerous prescriptions for a particular drug and that somehow, I must be at fault---possibly hoarding the drug. In response, I pointed out that the ER physian was responsible for most of the prescriptions, and when I'm being treated in the ER, I'm not in a position to question his/her judgement.🙄 Moreover, Sociology 101: I am not a Hollywood character with drug problems! It seems in their race to get a medical degree, they left out the sociology of diversity--and therefore, have preconceived opinions about certain groups of people 😏

We used to have such good physians (which includes interpersonal intelligence...what happened? Did they retire en mass? "Not quality" summarizes my experience with right wing physian interaction at Kaiser.

Also, if you're using the KP app, and you're writing an email/ complaint, the app may not function properly.🙄 My experience is (in these instances) is receiving an unidentified call from HR rather than an official form to fill out ( which is a standard with serious businesses). Impromptu responses ( especially while in transit) are not as precise as filling out a standard form. In today's environment, why do I have to say that? It's important to emphasize that I have never been provided a copy of my complaint--no forms and no copies 🙄🤔 Most likely because there's an interest in keeping the complaint at an "he said, she said" level. My experience talking to represenatives in Patience/ Member Services is being interrupted every other sentence ( apparently to save time). Why is this strategy permitted against a Kaiser member?

Recently, on another note, when trying to update my immunization record for travel, I was informed that the Walk In clinic is no longer available: I must receive a phone appointment 🙄. When I explained ( to the appointment operator, the Advice Nurse, and Patient Assistance) my current mobile phone has some recurring technological issues with incoming calls and it would not be resolved until I get a new model in the Fall, I was ignored (They refused to believe me) and the next day, a doctor called anyway--unscheduled (8:AM), and left a voicemail saying I couldn't be reached 🙄! There's no quality here for me, the patient: Just tone deafness! Is anyone professionally trained in the interviewing process? Moreover, I'm expected to believe that information about travel immunization cannot be communicated via the Kaiser app that the doctors use to communicate with their patients. In international hospitals, in contrast, I'm treated professionally.

For some of the doctors, and service providers, one can only wonder what golden tongued words were said in order to get hired.

My wife had surgery and i want to thank the surgery team, recovery room staff, the RNs on 3 East, the CNA's, the transporters, the cleaning staff and the volunteers for taking great of my dear wife! Everyone was so caring, professional, helpful and friendly!

Her surgeon was Dr Carlisle, he spoke to me after the surgery.. He was very patient and answered all my questions.

The anesthesiologist was Dr Povor. She checked on my wife in the recovery room, which I didn't expect. It was really nice of her to stop by for a few minutes.

Kevin was the RN who took care of her while in recovery. He was very helpful and friendly. He explained all the details and answered all my questions.

Afterwards she was transferred to 3 East. She stayed there for 2 1/2 days and the care she received was exceptional. I was very impressed!

We felt there was adequate staffing, the staff checked on her throughout their shift. They didn't seem to be in a hurry to check on their other patients.

The noise level wasn't too loud so she was able to rest. While we were walking around, it was very quiet. We didn't hear any IV machines beeping for a long period of time or patients screaming for help.

Overall her experience and the care she received was exemplary! Special Thank you to Dr Carlisle, Dr Povor, RNs- Kevin, Emilie, MaryAnn, Elsy, and Donna.

Also, she left her cell charger in her room and someone found it and left it at the nursing station for us to pick it up. Thank you again.

My parents are in need of In Home Services and as their representative I took in paperwork to have filled out by their primary doctor. I dropped off the paperwork almost two weeks ago at the records release counter. I was told that it would be done in two to three days. Well, it's been almost 2 weeks and we have NOT gotten the paperwork mailed out to us.It seems that their process to have this done id so out of touch with us little people. We have been waiting for it so it can be sent to the social services.We have filed a complaint to see if this process can be changed to make it easier to have this done.

This place is like a county hospital. Bathroom in waiting area were dirty and no hand soap trash was full and nurse are very rude.