Logan Regional Hospital
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feedback about Logan Regional Hospital
Nice and clean. Seems like a newer hospital in terms of construction and decor. They got us in quickly. It's located close to a lot of things for those who have people staying a long time. During our visit they were admiring people very fast with minimal delay. Bathrooms were clean and parking was easy as well. They also have equipment for deaf and blind people to communicate with doctors and staff. See pictures. They have movies playing in waiting rooms on mute to help entertain kids.
Frustrated by the lack of compassion by case workers denying a 99 year old patient to stay a much needed extra night following a hip replacement. Terrible. We even signed papers giving her the right to stay if she needed it. They are denying that. The surgeon did a good job.
The short version: I come here far more often than I'd like, but if you have to go to a hospital, this is where you want to go - very efficient and professional, but the staff show sincere concern for the patient, and they take care of the family members who come in with them as well.
The long version: My specific comments reference the Emergency Room for the most part, as that's the place I've been the most, but in every department in the building that I've dealt with I have been impressed - and as my mother was a nurse, and I was an EMT for a few years, I've been to a lot of hospitals, and have seen both sides of the operation (no pun intended).
I have been to the ER at Logan Regional way too many times in the past year - once with a grandson, once (or was it twice?) with my father, and at least three times for myself.
In my thirty or so years in Cache Valley, I have arrived here on foot, by car, and by ambulance, and I have departed the same ways (plus once in a LifeFlight helicopter).
I have always been treated with respect and concern, no matter how busy or crazy things were.
I admit that I've had to wait a few times, but only after someone has evaluated my condition (or that of the patient I'm with). Every time it's potentially life-threatening, there's been no wait. One time they even met us at the door when they saw us coming (via camera).
Nighttime ER doctors were completely incompetent and rude. However, the receptionists seemed friendly and attentive. You’d probably just be better off driving to the U of U medical center if you’re in the area.
Unfortunately my most recent experience with IHC was the same. My son was born 2 days ago with no complications. Medical care was top notch. Previously I got an estimate from IHC and prepaid for delivery. Today I received a call saying I owed an additional $2100. I was surprised by this because I prepaid for a 48 hour stay, but since we were all doing so well, we left after 24 hours. I couldn't understand how we still owed so much when I had prepaid for a longer visit. When I began to ask questions and get details, the person I was speaking with realized that not all of the credits on my account had been applied. She was very kind and assured me I should not make a payment until I receive statements reflecting my prepayment and discount. I understand that it takes time for charges to be processed and credits to be applied, but why am I receiving calls to collect money so soon when IHC recognizes that they need more time to process everything?
Billing department is riddled with errors. I have been double-charged and nearly sent to collections because of THEIR errors on multiple occasions. Thankfully I keep every statement and a clear record of all my payments. Otherwise I would have ended up paying hundreds I didn't really owe. Medical care is great, but I have never experienced so many billing errors as this institution. As someone who has worked in the medical billing field, I recommend anyone using IHC to always ask for itemized statements and carefully review each charge. Do not rely on your billing statement to tell you what you actually owe.