Logan Regional Hospital

I recently went to the ER and was told by one of their workers that my insurance would fully cover a test the Er doctor ordered for me. SURPRISE. It didn’t. Then, I set up an account for a monthly payment plan. The plan said it would autopay on the agreed due date. The date comes around and they never charged my card. Instead, they charged my account for a late fee. EVEN THOUGH THE DUE DATE HADN’T PAST YET. Awful experience!!

I’ve had 2 babies at Logan Regional and have also had a few experiences in the ER with my kids. We’ve always been impressed with the doctors, nurses and other staff, and we’ve never had to wait long to be seen or get results. I have peace of mind knowing Logan Regional is close by!

We learned a few days ago that we’ve overpaid at LEAST $1600 (basically by deception and fraud). I have called Intermountain billing who claim it’s “our fault” and even requested to speak with supervisors only to be on hold for an hour and sent to voicemails that aren’t returned or it’s too late now when I JUST paid for my late June birth where I should have gotten $350 off my bill and they will do nothing when that’s all I’m even asking about. I am filing a complaint with the state of Utah but want to warn anyone I can that if you don’t want this to happen to you, avoid them at all costs and go to Cache Valley Hospital! Medical care was wonderful at Logan Regional but to have overpaid so much money and no one working with me to correct it, I’d rather go elsewhere... plus we had a wonderful experience with Cache Valley medically AND billing, which is how we even learned of this fraud and that we’ve overpaid so much, but Logan Regional/Intermountain is refusing to refund the money owed so I’m already looking into new OBs for future births as well as all our other Drs to go through Cache Valley or even Ogden (which also was a great experience that helped us learn we had overpaid for my 2 births and all other medical care).

I’m not going to explain the situation I went through/am going through with this hospital (which is a ridiculous situation by the way), but I will just say this: save your time, money, and happiness and go to Cache Valley Hospital instead. They are WAY BETTER. More reasonable, and actually care about you. Trust me.

Really poor care at the ER. Im a nurse practitioner and dont take my kids unless absolutely necessary . I didn't feel listened too, felt dismissed. Over all really disappointed in the care we recieved! I still be using other options next time.