Logan Regional Hospital
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feedback about Logan Regional Hospital
I’ve had 2 babies at Logan Regional and have also had a few experiences in the ER with my kids. We’ve always been impressed with the doctors, nurses and other staff, and we’ve never had to wait long to be seen or get results. I have peace of mind knowing Logan Regional is close by!
I’m not going to explain the situation I went through/am going through with this hospital (which is a ridiculous situation by the way), but I will just say this: save your time, money, and happiness and go to Cache Valley Hospital instead. They are WAY BETTER. More reasonable, and actually care about you. Trust me.
Treat you like they know everything. Many specialists that should be in this area have left or have limited knowledge. Doctors refuse to listen to the patients and instead treat them as if they are a god because they went to school. They refuse to acknowledge patient's rights and instead want to run EVERYTHING their way without listening or being willing to contact a specialist or previous treating physician to seek out best treatment. On multiple occasions I have seen HIPAA violations including nurses leaving computers open with all of the information of the patients accessible to be seen after they left the room. Heard medical staff talking about other patients in front of me with no care as to if they were disclosing their private information. DON'T GO HERE IF YOU WANT TO LIVE OR HAVE YOUR INFORMATION KEPT CONFIDENTIAL!!!
Went to the E R yesterday and was very pleased with the Nurses and Doctors. Very professional ...
Update July 2019:
It seems like my previous review got someone's attention because they finally straightened out my account. I was provided a refund for the amount I overpaid when I prepaid my delivery, and I also received another check for a service I overpaid on last year. I appreciate IHC working to make things right and hope this is a sign of positive interactions in the future.
Update November 2018:
Unfortunately my most recent experience with IHC was the same. My son was born 2 days ago with no complications. Medical care was top notch. Previously I got an estimate from IHC and prepaid for delivery. Today I received a call saying I owed an additional $2100. I was surprised by this because I prepaid for a 48 hour stay, but since we were all doing so well, we left after 24 hours. I couldn't understand how we still owed so much when I had prepaid for a longer visit. When I began to ask questions and get details, the person I was speaking with realized that not all of the credits on my account had been applied. She was very kind and assured me I should not make a payment until I receive statements reflecting my prepayment and discount. I understand that it takes time for charges to be processed and credits to be applied, but why am I receiving calls to collect money so soon when IHC recognizes that they need more time to process everything?
Billing department is riddled with errors. I have been double-charged and nearly sent to collections because of THEIR errors on multiple occasions. Thankfully I keep every statement and a clear record of all my payments. Otherwise I would have ended up paying hundreds I didn't really owe. Medical care is great, but I have never experienced so many billing errors as this institution. As someone who has worked in the medical billing field, I recommend anyone using IHC to always ask for itemized statements and carefully review each charge. Do not rely on your billing statement to tell you what you actually owe.