Madison Memorial Hospital

Called the ER for some very important information that is required they provide and overheard the Doctor instruct his staff to tell me that they are too busy and to hang up on me. I asked this staff member what the doctors name was and she said sorry and just hung up. I have called the administration office to discuss this with them and actually talked to the "Risk Officer" and he said he would get back with me, and after almost a week I have again called the Administration office and left a message and have not heard back. Is it Madison's policy to mitigate risk to ignore people or to hang up on them? Very poor continuity of care, from an accredited facility. I am sure JCAHO, or NIAHO would not approve.

I normally do not write reviews but I had to write a review for this place because they are AMAZING. I had a great experience with my doctor and all the nurses. Now that I have had my baby I have been getting the bills for it all, which is very stressful and overwhelming, and there was an issue with my insurances where they were not covering it. The staff did some investigation work and did all the calling for me. I didn't have do much calling besides calling my insurance to fix the issue. I was so grateful that these nice ladies did all this work just for me, a stressed out mother. I can not say thank you enough!

My dad broke his shoulder and foot in a motorcycle accident. To see if they were broken, he needed a scan. They put an I.V. in his arm (took them 5 attempts because they had a Trainee do it) and didn't allow the medicine to reach his arm before they pulled it out and sent him to the scan room. They were moving him around and hoisted him up even though he was under IMMENSE pain. I would rather drive another 4 hours to another hospital before attending this one.

Very disappointing when having to drive 1 1/2 hours from where we were for our 2 yr old to be seen. I informed the hospital I had Medicaid and asked if she would be covered. They said she should be since it is mediciad even though it was out of state. Which I informed them it was out of state mediciad. To just call and provide them with the ID number. Then only finding out much later that they do not cover mediciad from my state by someone in billing. Your front desk people need to be educated on what is covered and what is not. Or at least a place they can look it up. I would of looked for care elsewhere. And wouldn't of drove tbere if I was told correct info over the phone before driving there and asking again when getting there

2 Hours! 2 hours sitting in the waiting room with ZERO communication as to even how long of a wait or anything! After visiting our family doctor for complications my wife was having the doctor sent us up for CT scans. Evidently the hospital didn’t deem her need as urgent as the doctor did. When we asked the “kids” at the reception desk about how long of a wait it was going to be, they had no clue and didn’t even know who to ask. No courtesy, no willingness to help. But double the charges!