Mark Twain Medical Center
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feedback about Mark Twain Medical Center
I've been here twice for 2 procedures and found the Staff, nurses and doctors very friendly. They asked me if I had any questions before going ahead with what I needed done and what to expect. I had some wait time but I’d imagine it’s expected for a hospital, regardless of the size.
Misinformation, miscommunication, misrepresentation... call it what you like. Go somewhere else if you can.
Patient: Gary P. Lewis discharge date: March 24, 2019
Admitted March 23rd at approximately 8:45 PM to Mark Twain Emergency as a stroke victim. The paramedics made a very quick response from Mountain Ranch after my 911 call. Very pleased with the paramedics, I might add. Mark Twain emergency was another story, however.
My drive to the hospital was approximately 20 minutes, upon arriving the intake person politely explain that my husband taken in to get x-rays. The specific kind is immaterial to the experience. I was called back to give the pertinent information about my husband by a very kind understanding lady. When I could be with husband, it was explained that a doctor through robo medicine would be treating my husband.
The screen came on and Doctor “P” explained that my husband had a blood clot in the brain, the drug TPA, and procedures if I gave my permission. Permission was granted to proceed. The drug was given awhile later. I can’t remember how long-but I know I kept asking when they would give it.
Dr. “P” from Mercy San Juan contacted the emergency room, because it was taking them too long to get the scan done to get result to him. That I know, because he told me personally. How angry he was it was taking too long. Dr “P” came on the screen again informing me that they wanted to fly my husband to Mercy San Juan in Carmichael.
While waiting for the helicopter, this is when I had the most appalling inexcusable experience from a nurse I have ever had in any hospital. One nurse, whom I didn’t get a name, told me she was going to be “the bad guy”. She pulled me away from my husband’s bedside, who was trying to communicate with me trying to understand what had happened; and told me to “be prepared that he most likely would be this way the rest of his life”. Speaking repeatedly “24-7 nonstop”. She also said that I couldn’t take care of him and that I needed to “put him in a home”. Then she told me that I needed to go home and prepare for the drive to Carmichael: Take a shower, pack a lunch and be on my way. She also assured me that they would call when he left Mark Twain on the way to Carmichael. That phone call never came. The behavior of this nurse and the casual actions of the doctor in charge has been the most unprofessional experience I have had from any hospital.
Since then, my husband explained that what he saw and felt as the nurse was pulling me away, was he was afraid he would never see me again. That is heartbreaking for me to hear that he didn’t feel comforted or confident at Mark Twain Hospital during this life changing event.
P.S. The included photo was supposed to be my husband clothes, instead what I was given to take home was the soiled towels and bed sheet from my husband’s vomit in the hospital. So much for “Humankindness”! Picture could not be attached.
Goes to show you that surveys and genuine concern for patients is bogus!! This letter was personally sent to Doug Archer, the CEO in San Andreas as well as the survey address in the midwest. all my contact information was included: To date never heard from anyone.
The staff are friendly enough but their billing department is absolutely horrible. Because they are considered a rural hospital, they charge more, I got sent 6 separate bills for a single ultrasound and have spent the last 6 months dealing with their billing system. Because their online and phone systems do not talk to each other, so if you make a payment on one system, it will not reflect the balance paid on the other. AVOID AT ALL COSTS!
Just because they were rude and disrespectful to me, doesn't mean I need to be the same way, two wrongs never make a right !!!