Mark Twain Medical Center
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feedback about Mark Twain Medical Center
The staff are friendly enough but their billing department is absolutely horrible. Because they are considered a rural hospital, they charge more, I got sent 6 separate bills for a single ultrasound and have spent the last 6 months dealing with their billing system. Because their online and phone systems do not talk to each other, so if you make a payment on one system, it will not reflect the balance paid on the other. AVOID AT ALL COSTS!
Over a period of many years I have been a patient there numerous times, for surgery, x-rays, CT, lab work, ER, and the heart center, and am more than satisfied with the care I received.
Giving two stars because the main part of the hospital is fine and deserves an even higher rating than that, BUT the ER is so bad that they bring the rating down that much. My mother and I were there a few weeks ago, taken by ambulance because the clinic in Copperopolis would not let us go anywhere but the hospital. She was there for high blood pressure, and we already felt bad for going to the ER because we didn’t feel it was necessary, but the copper clinic insisted. Despite the fact that we didn’t think we really needed to be there, the way the staff in the ER treated us was unacceptable. We could hear them talking about us through closed doors, saying things like “oh my blood pressure has been higher than that.” That was not the point, her blood pressure had been consistently high for a week and she has a brain aneurysm in her head, which can burst with blood pressure too high and hers was nearly 200/100. They did their jobs, but in a very rude way. The nurses did not take us seriously and made us feel worse leaving there than we did when we got there. The doctor was arrogant and the nurses were straight up rude. Dignity Heath “Human Kindness” but where’s the human kindness though?
I love going there they have people who cares it's an awesome place to go when you're sick
Probably the slowest, shittiest, and worst hospital I've been to. My boyfriend and I went to the ER just to wait for 3 and a half almost 4 hours for them to take 3 tests just to tell him nothing was wrong with his stomach. Each test they took we waited 1 hour for each result. Do not go to the ER. The front desk lady is one of the rudest people I've encountered, she was no help and treated us with the upmost disrespect. When my boyfriend was hungry they gave him 6 crackers and then waited another hour just to come back and say he needed a scan. We waited 4 hours just for them to tell us nothing was wrong with him.