This review is strictly regarding the ICU unit and the overall condition of the building, as I have very limited experience with other branches of the hospital.
My mother was brought here from Bridgewater Nursing Home as she is on a ventilator and could not get enough oxygen on their machine. She spent 5 days in the ICU, in which time I visited twice (I live 115 miles away). As for MY experience with the hospital, I have no complaints. The doctors in the ICU took very good care of my mother, found infections that even other hospitals did not find. The nursing staff in the ICU were very friendly and informative, answering my questions by phone, keeping me updated on her condition and encouraging me to call with any concerns, rather than discouraging me for their own convenience. Unlike the nurses, the doctors seemed a bit "robotic" in their bedside manner which came across sort of vague. Being I am very aware of my mothers condition and she is terminal, this did not effect me much but may if you are not familiar with the specifics of your condition. Case workers also tried hard to have my mother moved to a closer nursing facility, as Binghamton is a LONG drive for me and her family. Although they had no luck, I do appreciate the effort!
The condition of the building was VERY good, at least when I was there. The parking garage was brand new (still free to park in), the days I went there it was rainy and I didn't even get wet entering the building. Main lobby is very large and clean, staff seem to greet you upon entering but the security there is non existent. Most hospitals require you to check in and wear a badge, not the case here. Makes it more convenient when visiting but leaves patients vulnerable to outside threats. Because of the positives and negatives of this, I won't deduct a star. The ICU unit is locked, you have to be buzzed in so that also alleviates some concern about security. The ICU was clean, during my visits there I seen SEVERAL janitors cleaning the building.
Overall the hospital seemed clean and modern. Most of the staff seemed very happy in their jobs, especially the nurses and surprisingly, the janitorial staff.