Raul J. Cepin
Absolutely horrendous service from the primary care division. The phones frequently don’t work, the receptionist was rude and made me stand in front of her desk waiting for 10 minutes while she was doing paperwork that she easily put aside once she felt like speaking. She had an attitude and just seemed upset from what seem like a personal issue. This made me 10 minutes late to my appointment which almost got it cancelled. When I told the nurse what was the issue he sighed as if that were a regular occurrence. The ER on the other hand service was very efficient and fast, which was helpful.
I don't what has happened to Lourdes Hospital. I was in their ER recently and had the worst experience. Their staff was rude.They never check in on you they mostly sit at the desk eating. Monitors were going off for a while and no one responded to them. The nurse most of the time was no where to be found. I asked for a blanket when I first arrived and again after my x ray but never got one. I had a headache after an hour of listening to those monitors going off in my ear. These people need to be seriously retrained in how to deal with patients. The doctor I liked , but the rest of them need to learn that they are there to care for patients.
My mother had major back surgery performed here and at first everything seemed ok. Now she’s been in 4 days longer then anticipated the nurses could careless about the patients. Multiple pages for help where ignored to point where my family and I had to assist our mother with her needs. The staff made us feel so uncomfortable when they told us how common it was for things to be stolen. They female nurse wanted to take our mothers purse and go through it. The icing on the cake is after all this the surgical team sewn the drain in my moms back which meant the had to operate AGAIN to remove the tube which was supposed to slide out. Totally unacceptable and we will be taking this to the director.
Id take this ER over Wilson or general any day, but still pretty hit or miss here. Part of it is probably because they're swamped from people who don't know the difference between an ER and a walk-in. Seems like the diagnosis we get most of the time is "we don't know what's wrong with you come back if it gets worse" the rest of the hospital is pretty top notch though.
Worst experience ever - 3 hrs in waiting room - still haven’t seen a Dr. do yourself a favor and go directly to Wilson’s ER!
Another hour in a room - still have not even seen a nurse much less a dr or had any tests.