Should've known not to go in after calling on the way there. A nurse named Brian answer the phone and we ask if they were busy and he said it was policy that he couldn't let us know what kind of wait they were on which I question him about.clearly I wasn't asking him to commit to a time that they would see us but it would be nice to know that you had no patience at the time and obviously people understand that that can change at any second. So that policy is kind of ridiculous when you're trying to get care from my doctor and have things going on in your life and need to know if you should go someplace else. When I arrived with my 21-month-old son there was no one there and they took him back quickly he had gashed his cheek open so I thought we were going to get a couple of stitches. The lady who saw him and the nurse were professional and nice but they glued his face shut and I watched as they pulled the wound open and put the glue on the inside closed it and glued the outside. She reiterated it to not let him scratch it and keep a Band-Aid on it so that he did not pick at it and I let her know that he wouldn't leave the Band-Aid on his face. We put a Band-Aid on that night and the next morning when we took it off the glue came out and busted the wound open again. It was almost like it was wet and I later found out that it was because they glued on the inside where the wood was open and wet. So I'm sorry thank you for being professional but if you don't know the best care for a patient and how to provide it then please just send someplace else. Who knows what kind of scars going to be on my sons face now because of this.
Have been there twice now to the ER unfortunately. The first time wasn't a good experience. The doctor didn't seem to care about the pain I was experiencing or to believe that I have a condition that causes flare ups and basically dismissed both me and the issue at hand as nothing worth really treating and gave me some Tylenol and sent me on my way so was a little hesitant to come back a second time but ended up hurting myself while playing softball on a Saturday night kinda late. Went to this hospital mainly for how quickly you get seen but also because it was the closest to where I was hurt at. Got a different doctor than last time thankfully and was seen quickly and got x-rays done very quickly. I basically could not move my shoulders or neck without a ton of pain and so was treated very quickly I thought. It was only me and another lady in the ER while I was there, which I get is a small ER but is why I chose there in the first place - speed. The doctor expressed his concern and said he could've given me pain medicine in the ER but since I drove myself he could not which I knew but he seemed bummed that he couldn't give me anything which was nice since unlike last time, my pain was actually being acknowledged and not ignored. I was in and out of there with tests done and a prescription for the pain medicine I needed, on my way to the pharmacy since I wasn't given an medicine in the ER bc I was alone, within just a little over an hour. That is almost unheard of at others in the area which you are almost guaranteed to spend at least 3-5 hours there on any given night. Doctor Larry Johnson was great yesterday and really seemed genuine in wanting to help me get the proper care and medication in order to start feeling better. Both of the male nurses were fantastic and were very sweet. The lady at the check in/out counter was also very nice and personable. If you're looking for very quick but on point emergency care, I would recommend going here and especially going here to see Doctor Johnson.
On 8-2-17 my wife had a surgery done on her one knee. Dr Arnold was the surgeon and he seems like a very sincere and super nice doctor. Very smart and you can tell he really cares. We had very professional service. Yes they were very busy. We waited a long time which is a good sign. Yes the waiting room was very full!! We feel it is a God send that we found Dr Arnold and his excellent staff.. Thank you!!
i had a terrible experience. my sister was really sick and they were questioning her and acting like they didn’t believe that she was in pain. they were very rude and acted like we didn’t know anything. i don’t recommend coming to their emergency room in the middle of the night, because they will questyou about that as well.
Although I have had a number of major orthopedic surgeries in the past at different facilities around the country and in Germany, I have been fortunate to not need any surgery since moving to NWA eight years ago. Finding myself in need of knee repair and not knowing anything about the medical community in this area I naturally had some anxiety and reservations about my procedure. However, ....
With the exception of a minor privacy violation that was immediately rectified, the staff at Northwest Physicians Specialty Hospital is the definition of excellence. The admitting staff is friendly, very thorough in the pre-admission process and efficient. I cannot give enough kudos to the nurses.They are caring, considerate, conscientious and consummate knowledgeable professionals. I have never had better nursing care anywhere.The anesthesiologist explained the surgery to me, ameliorated my fears and completely alleviated my pain at the hospital. The surgeon who repaired my knee, Dr. Powell, a surgeon for the Arkansas Razorbacks, is unmatched in his skills. He is very patient and such a great communicator. Bottom line, I recommend Dr.Powell and this facility without reservation. And I am looking forward to a speedy and complete recovery. :-)