Roane Medical Center
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feedback about Roane Medical Center
Was in waiting room two hours with my wife and 5yo. Only two other people in waiting room. They say they cannot tell me how much longer it will be or why it is taking so long. Need I say more?
But staff was nice and apologized when we finally got in. And the doctor spoke English:)
The staff is nice but this place doesn't have it together my mom had shunt put in yesterday before they checked to see if they had the right blood and no they did not sent her home after 5 hours now we are back two hours in .
Our family will not be coming back here and it is a shame we live in Kingston Tn.
It is rediculous the wait ,they told come on down we will take you right back now we are in sub waiting what is that ,don't want to know what the next step is
My mom doesn't deserve this
The emergency room
Personnel are rude, inept, understaffed, no bedside manners. Waiting going on 3 hours! They wont answer questions & even after they have test results & could just write a script for baby..instead they leave a 10 month baby crying for over 2 hours with a temp of 102.7! Horrible! They played games keeping a sleep deprived Mom and sick baby boy there. Write the stupid script and send baby home!
The staff was very nice to me and tried to help me. However I called back because my condition worsened. Also noticed my throat was swollen and was very concerned about. The lady on phone after I told her sounded pissy and told me I should not come back in and follow up with doctor. That upset me she should been more polite and knowledgeable. I hope my throat doesn’t continue to swell in my sleep.
My husband and I had a recent experience here with our mother who was hospitalized with pneumonia for a week. From the staff in the ICU to the staff on the second floor when she was transferred, every staff member that we interacted with went above and beyond our expectations in taking care of our mother. They were kind, compassionate and professional in every aspect of her care. Our questions were answered thoroughly and completely in a language that was easy to understand and all of her treatment options were explained to us in detail. We will never be able to express our gratitude to ALL of the staff at Roane Medical Center, physicians, nurses and EVERY team member. You guys are AWESOME!!! Ken and Cyndi Beaty