Brought my wife semi concious from Trauma accident and fall with head impact ... which left her with a 10 in steel rod pulled from her back leg.
Waited 2 hrs in screaming pain until she became unconscious. No body would help with getting her prioritized up or getting a blanket to keeping her from shrivering. Asked for ambulance to take her to Renown and they refused. Asked for assistance to move her back into our car so I could drive her to Renown ER. They became more interested in getting a release than getting her patient care.
I'm so disappointed.
ST MARY'S ER has the smell of death and pain. A Vet is more caring for their patients. I have seen endless examples (having had 5 dogs in 40 yrs) of Vet staff always on alert for patients in anxiety, discomfort, or just need water or clean-up and On The Job in seconds. Maybe St. Mary's needs a booster training on Patient Care. In comparison, wife passed out from pain after waiting 2 hrs to be seen, which took 4 hrs … from a serious trauma injury, which they also refused to re-prioritize (10in steel rod impalement … doesn't qualify ?????)
UPDATE 6/20 6 days later ... No follow-up or CALL. Discharge paper said to go visit, next business day Dr Galandpiulos. We called, they don't work on Monday follow-ups and Scheduled her 2 weeks out. I'm thinking, wow she could die from a bone infection during that timeframe without a follow-up reassessment.
Level of Care here is 1 Star .... Or less. I will file a complaint with CMS, because that is all they seen to understand.