Saint Mary's Regional Medical Center
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My dad had a list of Skilled Nursing Facilities he did NOT want to be sent to again, but the social worker, Heather, sent him to one that both he and I told her not to send him to. She informed us at 4:20 PM that he was going there whether he wanted to or not. I even tried to explain to this horrible excuse for flesh what that facility had done to him, but she said that in her opinion, this place was the best for him. It was the only place that would take him, so she said. She lied.
I received a call from another rehabilitation hospital willing to take Dad and the insurance company had phoned telling me that a second facility wanted to take Dad. Heather claimed she had never heard from these other two and denied that she had called them. She insisted that Dad sign the paper as the transportation was waiting in the hall. The social workers there are bullies. They never listen to the patient or the family. It was a far better hospital when the church ran it. God and Karma will get little Heather.
Probably one of the worst hospital experiences you can imagine. Nurses lied about my father-in-law's status and we were then contacted by Reno PD who were inappropriately about to take him. This was after we were told he would be as the hospital for three more days. Then followed by hours of phone calls with a lot of backpedaling on status and the ability to release information. After that, when trying to contact my father-in-law, the phone operators are rude and transfer you in the middle of you talking. We all have jobs that are not always easy but the difference between a good and bad experience is the professional nature of knowing how to set your personal feelings aside for the sake of the customer. My father-in-law has potential greater problems than diagnosed and the hospital should be the place that recognizes issues with a man around 80 years old. I would rather pay out of network deductibles than be treated like this again.
The next person we talked to was one of the worst and that is his nurse who deals with him directly. I hope someone reads these reviews and cares about what happens at this hospital.
Incredibly pissed at this hospital. Go ANYWHERE else. They are nice.... however even if you give them your insurance, they still bill it to you! Insurance told me they never received the bill and tried working with them. And now a few months down the line they are trying to sue over 900 bucks. I NEVER received anything in the mail and how I found out.... they put it on my credit report. They never picked up the phone or anything because they are lazy as all get out. Never verified that I received a letter and just are a sue happy POS company. I will never do business with them and will be sharing this with everyone:) have a nice day st Mary’s I’m thrilled to hear what the Better Business Bureau will have to say with you
I'm Five Staring Saint Mary's Regional Hospital I thought the Staff Nurses and Doctors along with everyone else did a good job assessing my condition and taking care of me, Professional And Friendly THANK YOU 😁. Recommend 😷
Professional and caring from the emergency room thru to on-floor staff. They listen, and take the patient's needs / thoughts into account on everything from meals to meds. Couldn't be happier with the level of care and service. Quiet floors and ER. And if u have a spouse / family member who wants to stay with u overnight, they have bedding / comfy couches in the patient rooms.