Saint Mary's Regional Medical Center
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Address

235 W 6TH ST, RENO, NV 89503 USA

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Phone

(775) 770-3000

Emergency service available

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Consumer feedback about Saint Mary's Regional Medical Center

Kevin Nilsson
Kevin Nilsson

1 out of 5 stars

posted 1 month ago

Incredibly pissed at this hospital. Go ANYWHERE else. They are nice.... however even if you give them your insurance, they still bill it to you! Insurance told me they never received the bill and tried working with them. And now a few months down the line they are trying to sue over 900 bucks. I NEVER received anything in the mail and how I found out.... they put it on my credit report. They never picked up the phone or anything because they are lazy as all get out. Never verified that I received a letter and just are a sue happy POS company. I will never do business with them and will be sharing this with everyone:) have a nice day st Mary’s I’m thrilled to hear what the Better Business Bureau will have to say with you

Jess Noon
Jess Noon

5 out of 5 stars

posted 1 month ago

This is my only time here, so not much experience, but we are in Reno visiting family, and I had to take my son to the ER. The staff was friendly and helpful, we were seen right away. In and out in under 2 hours (our ER back home is an average of 8 hours so I was happy). If needed I’d come back again.

Jo Ann Young
Jo Ann Young

3 out of 5 stars

posted 4 days ago

The triage person, a man... was sporting long filthy fingernails, and that was hideous. And.. If you're going in for a pain issue, don't expect Vicodin as your "exit script"-- not even if your arm is hanging by a thread...you may get a shot and be sent home with an Ibuprofen script and a slap on the rear end... They may give you a pain pill, as your "lying there."..but that's it.( So stay home). The staff is pretty nice, but the extraneous conversation you over hear is disconcerting...crude, very embarassing, personal stuff..also, you hear the doctors and nurses speaking badly about other patients,etc
--I also find the locked door-- as you're attempting to bounce out of this place-- "interesting"-- until you settle the bill, your butt is locked in and has to be buzzed out by a billing person...
Overall, if you have to be seen by a doc, it's fine.( You usually get a P.A. )

Mary Gilliam
Mary Gilliam

1 out of 5 stars

posted 1 month ago

HORRIBLE EXPERIENCE!!! Went to the ER on June 9th. After a CT scan a man came in and introduced himself as Mike I asked who he was and he told me he was a Dr. I found out later the he was a nurse practitioner. Sorry Mike but you were talking to a retired RN and retired CRNA. If you are not proud of your nursing degree go back to school.
That was just a start of my circus and house of horrors experience. We didn’t realize that this was a for profit hospital. The patients are not informed and have no say in the treatment they receive. They change meds on you without asking In my case they held my blood pressure water pill because my sodium lab value was 130. My sodium level has always been 130 for years. This caused me to get and leave the hospital with pitting edema and a BP of 144/100 for two days. I gained over 10 pounds in three days. They also on the third day ordered magnesium iv for a lab value of 137. That is low but the rest of the world magnesium low lab value is 135. After 5 attempts to start an iv I said no more. Them dr (Roho) or some name like that told them to send me down for a pic line. I totally refused that expensive and invasive procedure because I was going to leave the next day and I also have a pacemaker in and would not allow them to possibly contaminate it. They came back in and convinced me to have another nurse try. It took 8 pokes to get an iv in for a not so low lab value.
I was in and saw 4 different hospitalist. Each one had their on agenda of what they wanted done. No continuity just thinking about their pocket book and how much money it will be in their check. If I lived in or close to Reno and had the time I would seek legal advice on how to expose this company.
The nurses did their job some better than others. The only advice is to the house day supervisor to get new quieter and professional shoes. Clomping done the hallway is sooo unprofessional.
If you can , go to the other hospital in town. I understand it is for profit also but maybe they are more professional!!!

Robert Chan
Robert Chan

1 out of 5 stars

posted 1 month ago

Brought my wife semi concious from Trauma accident and fall with head impact ... which left her with a 10 in steel rod pulled from her back leg.

Waited 2 hrs in screaming pain until she became unconscious. No body would help with getting her prioritized up or getting a blanket to keeping her from shrivering. Asked for ambulance to take her to Renown and they refused. Asked for assistance to move her back into our car so I could drive her to Renown ER. They became more interested in getting a release than getting her patient care.

I'm so disappointed.

ST MARY'S ER has the smell of death and pain. A Vet is more caring for their patients. I have seen endless examples (having had 5 dogs in 40 yrs) of Vet staff always on alert for patients in anxiety, discomfort, or just need water or clean-up and On The Job in seconds. Maybe St. Mary's needs a booster training on Patient Care. In comparison, wife passed out from pain after waiting 2 hrs to be seen, which took 4 hrs … from a serious trauma injury, which they also refused to re-prioritize (10in steel rod impalement … doesn't qualify ?????)

UPDATE 6/20 6 days later ... No follow-up or CALL. Discharge paper said to go visit, next business day Dr Galandpiulos. We called, they don't work on Monday follow-ups and Scheduled her 2 weeks out. I'm thinking, wow she could die from a bone infection during that timeframe without a follow-up reassessment.

Level of Care here is 1 Star .... Or less. I will file a complaint with CMS, because that is all they seen to understand.