South Texas Spine and Surgical Hospital
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feedback about South Texas Spine and Surgical Hospital
Professional and caring. They do a wonderful job and made me feel so positive going into my surgery. The result was outstanding. God Bless.
To the Practice Manager/Director of the South Texas Spine & Surgical Clinic: your entire team of health care professionals is AMAZING!!! My father had surgery at your clinic on July 2, 2019. Every single person, from intake/reception, to nursing staff, to food service, to cleaning staff, to the doctors, were EXCEPTIONAL. They not only were professional, but compassionate, empathetic, dedicated, and they followed through on every request in a timely manner. I work in healthcare in Houston, and this was the most cohesive team I have ever experienced. I have to give special thanks to nurse Janet, who was patient, kind, funny, and always engaged with the most caring bedside manner. She went above and beyond what I have ever seen! Also, Svetlana was the most caring and sweet nurse that made my father and entire family feel welcome. She even went out of her way to say goodbye when she left for the day. The nursing staff even kept my mother’s food for her so she could stay with my father. I have to give thanks to the food service professionals in the kitchen as well. They provided fresh, restaurant quality meals that were delicious! Again, thanks to everyone at South Texas Spine. Your dedication and kindness will not be forgotten. Your pride in your work is very much appreciated!
Such a nice hospital! Everyone was so nice and helpful. Treated my husband very good.
The people that work here made me feel important the entire time I was in there for my treatment. To say "they were caring and compassionate" doesn't even come close to how well I was treated; it is a gross understatement of fact. Even though I knew that they had other patients to attend to, and I could see them doing so; they made me feel as though I was their sole focus.
And the PA/RN that took such good care of me before and after surgery also gave me a call the next day to see how I was doing. (Yes, I know they are supposed to do it; but she left me with the impression that she really cared about my well-being.)
And the next time I need work on my spine, these are the folks I want taking care of me.
If I could, I'd give them a rating of 5000 on Google's rating scale of 1-5.
They are that good!
Well first off my mom had surgery over Thanksgiving holiday & the nurses & staff were very pleasant, personable, accommodating, & took good care. On Friday however, as my sister & I were resting on a blow up mattress in the very large private room (the couch & chair they have are horrible, probably to discourage staying over with your loved one) & watching a movie, the pm nurse came in & asked us which one of us will be staying... This was at 9pm mind you. We replied "both of us." Well, unbeknownst to us, as we were not told of any policy after 2 days of staying, that only 1 person is allowed to stay overnight. My sisters husband had already left for the day, we had 1 car, we lived 2 hrs away & my mother is 74. When we told the RN that both of us will be staying, her demeanor completely changed & about 20 min later "Mr charge nurse" Mark Anthony walked in & proceeded to be a rude, unprofessional asshat. We were told what the policy was again & I questioned why we were not told on admission what the policy was & why we were hearing about said policy 2 days later & why we should have to pay for their lack of information & professionalism. This charge nurse continued to be aggressive & unprofessional for at least 25 min before he left. We were not bothering anyone- my mom was sleeping & we were watching a movie on my computer with headphones. They even had a very low census since it was the holidays, so this added undue stress. I am very disappointed in this specialty hospital & the treatment not only of quiet family guests, but of the treatment of my mother by this charge nurse- at one point I had to tell him to step away from my mother as he was being so rude to someone- not only to an elder, but a patient whom just had surgery & is supposed to be recovering. Some of the nurses were great, along with the physicians & my mothers surgeon Dr. Geibel.