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feedback about Spokane Va Medical Center
I gave a 1 star, and it is not because of the great team that saw me today in primary care. It all boiled down to 1 individual, the long blonde haired lady in primary care, and how she talks to vets. She comes across quite rude and lacks basic brain functions (not trying to be rude myself). I'm surprised she is employed there.
So her and a male worker stand in the patient line and hold a lengthy discussion over personal issues, blocking the sign that stops patients from getting too close to the receptionist desks, you know for HIPPA purposes. Well that is fine and dandy, but after telling me they are not patients I move ahead of them so that when a receptionist comes back she can help me. I become the only patient which I told her and she got snippy, and I'm only 1 foot in front of the sign "they" are leaning on. Go figure this brain dead lady tells me I have to be behind the sign. Then claims I'm sure the receptionist and a patient will be right back. Now a smart person would evaluate the situation and comes to the conclusion that I AM the only patient waiting for service and it is okay, nothing to stress about. Additionally I moved slightly ahead of this person because she was standing in the line and didn't want her looking at my paperwork. So essentially I WAS doing the right thing, I'm the only patient in line. I of course moved 1 foot back and thank god she and her co-worker moved away. Funny how she created the problem but was rude and bossy and demanded a fix by the person protecting their privacy FROM HER! I so wanted to tell her that she caused me to stand in front of the sign. Like come on lady, get back to work.
What confuses me is how people like this get hired. So what I think was amazing service today by my primary care team was clouded by a rude, bossy, useless VA worker that isn't customer care oriented, likes to spend her time doing everything but work. Then bosses vets around who do things because of her mistakes.
Get rid of her. I'll get her name next time. Vets "be-ware" of this excuse for a worker. I bet she is a supervisor.
If I could give no stars, I would. For 5 years my husband was seen by many different departments/doctors. His PCP was worthless for care and waiting for her transfer to HI. She got it. All my husband received was constant testing, no beneficial services and extremely poor health. Thank God we moved back to AZ or he would be dead! He's been in the hospital here since we returned where he is recieving the proper care he didn't receive there. Thanks for nothing spokane!
My husband may have received the proper care elsewhere but it was too late. He died yesterday. He had manageable conditions if all had been treated with the care he deserved but not received. All I can say is that I will be burying my husband because of the lack of proper medical care from VA Hospital Spokane.
Utmost respect and top quality care for our veterans.
These people falsify medical records and cover up abuse. The town of Spokane is working with the VA to cover up wrong doing. Pretty sad you people can do horrible things especially to veterans yet Nothing happens. Nothing but low life cowards who abuse Veterans. Even the local congress member does Nothing about the horrible care veterans receive. Looking forward to the VA being closed down forever
The wait time is ridiculous and the staffs empathy level is at a negative 2. No sense of urgency just lots of nurses standing around talking about what they did over the weekend. It’s amazing to me that people who risked their lives to serve their countries are treated so poorly at this establishment. Absolutely pathetic and disgraceful. OH AND NOT TO MENTION THEY OPENLY ADMIT THAT A NUMBER OF THEM DO NOT STAND FOR THE PLEDGE OF ALLEGIANCE. As I said, utterly disgraceful.