St Elizabeth Medical Center North

Address

1 MEDICAL VILLAGE DRIVE, EDGEWOOD, KY 41017 USA

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Phone

(859) 301-2000
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1 MEDICAL VILLAGE DRIVE, EDGEWOOD, KY 41017 USA

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Consumer feedback about St Elizabeth Medical Center North

Brandon Migliorisi
Brandon Migliorisi

1 out of 5 stars

posted 3 weeks ago

I had been going here for many years, service had always been decent. Recently I went in for pain in two places, the nurse physically checked both places and ordered a hospital visit for these areas to be checked out. I went and never heard anything back, I called for a week begging for an answer and the last thing in my chart was "We will have a doctor call you back." That never happened. Now the hospital wants me to pay a bill for something I never got an answer on. When I dispute this I was offered a 10% discount, then a 25% discount because they could see how screwed up my charts is and that no one gave me an answer yet. Then later I was offered a 50% discount. I'm tired of being offered discounts, I WANT A FREAKING ANSWER!!! PLEASE!!!

A similar thing happened with St. Elizabeth last year and I had to dispute a $1,250 bill stating I never received help from a doctor (sound familiar?). It took them 7 months to review my chart and the bill before they conceded that I received no help and did not need to pay the bill. GET IT TOGETHER ST. E. Please, people need help and good communication is key. Reach out to your patients with answers, that's why we pay you. For help in the form of verbal response over the phone or in person.

Susan Drahman
Susan Drahman

1 out of 5 stars

posted 3 months ago

I spent this past weekend in the hospital for pneumonia. The care I received during my stay was excellent. However, they sent me home on insulin for my diabetes as oral medications weren't keeping my levels controlled. I have never used insulin before and was give very little education on how to do so.

I was told to check my levels before meals and dose with a fast acting insulin according to a sliding scale based on my levels. The sliding scale wasn't in any of my documentation they sent home with me. I had to call and get it over the phone. I was never told how to deal with highs and lows between meals. I was never shown the proper way to use the prefilled injector for my slow acting. I managed to figure that out on my own but I'm still stumbling through between meal lows and highs.

Maybe I should have asked more questions, but I was sick and overwhelmed and exhausted and never should have been sent home with medication that could potentially be deadly if used improperly without the proper education. Based on my care during the stay, I would love to be able to offer a higher rating. Unfortunately I cannot due to the danger of the situation I was sent home in.

Doug Bohannon
Doug Bohannon

5 out of 5 stars

posted 3 weeks ago

I've been to St. E several times, and have always been very impressed by the skill, professionalism, kindness and compassion of everyone who I've had the opportunity to interact with.

Lauren Treadway
Lauren Treadway

5 out of 5 stars

posted 5 months ago

I had a appointment at the maternal fetal center. Monica did my ultrasound she was amazing!! We laughed and had fun she made me feel so comfortable and I just had to post a review about my experience. I hope if anyone ever has an ultrasound they have her because she was just great. Thank you Monica!!!

Steven Crawford
Steven Crawford

5 out of 5 stars

posted 5 months ago

I was on the cardiac unit for three days. The staff there including the doctors, nurses, and transport staff were amazing. I was treated like gold. I have not been in a hospital inpatient stay very often in my life but I do think this is the best place I have ever been in. I will be having surgery there next week and although I am a little nervous about that I know I will be in good hands. I can only say thank you to all the staff for their awesome care!