I, 200% agree with the Client Services’s loudly Obnoxious, Extremely Rushed & Rude, Dishonesty and Unprofessionally Attitudes!!
Reluctantly about the distance, yet needing a shoulder surgery. After leaving my home for the 3 hr drive; having made a minor error in a turn.....
I courtesy called to say “I’m on the way”. The rep says “oh, we didn’t have a working system this morning and then when we did... the system had rescheduled a.m. appts to the afternoon. So I asked “Was anyone planning to contact the afternoon patients?”
After an extended hold, she came back like I was in the wrong 🤨🤔. I was instructed that if I had not reached the office within a 15 mins grace period that I would need to reschedule.
Later and in view of the Hospital :
I called to verify the Suite # & instead of a simple answer, I endured an EVEN MORE MENACING threatening of no treatment if I was not there within 4 mins. Come on: 3 hr drive and an unimaginative Shoulder injury.