St Francis Hospital, Inc
Are you a
current or past patient of St Francis Hospital, Inc?
We may have a special offer for you!
Need your medical
records from St Francis Hospital, Inc?
We can Help!
feedback about St Francis Hospital, Inc
There are so many offices apart of St. Francis. My husband unfortunately had to be referred to a specialist here and his office employees apparently have no idea how to do their job. I'm aware that services provided when it comes to more than just a visit with the provider are subject to your deductable, however when a price is given and you receive a bill which states you owe more than 300 over what you were quoted is unacceptable. I reached out to the hospital's billing department to express my concerns and what do you know the excuse I was given did nothing but put the blame on our insurance company. I have no issue paying for the services rendered, but an answer for what was added to our bill needs to be given.
The doctors at St.Francis hospital saved my life. They performed a miracle doing so as I was almost gone when I got to them. They have a wonderful surgical and ICU staff. If not for them I wouldn't be here today . God bless you all at St Francis and thank you for saving my life. It has been a tough road for me but I'm better than I have been in years.. I could never thank you enough for what you did and for your kindness
Waited at St. Francis Emergency Room for 14 hours. No vital signs or triage was done until after waiting 6 and 1/2 hours. The entire emergency room is filthy, there is trash everywhere in the waiting room and when you go to the back used alcohol swabs are all over the floor and blood drippings were on the floor and in chairs as well. I sat and watched about six patients leave without being seen because no one was being called back. The front desk staff keeps doing a “roll call” to check and see who’s still waiting to be seen. I thought going to St. Francis would be a better experience, because I’ve always heard terrible reviews about the other hospital here in town, but I was wrong! If I could give this hospital ER negative reviews I would. Not one time has any staff member said anything to us about their being a long wait. There are a bunch of people walking around in orange vests like construction workers, however they don’t have on hard hats. They’re actually sitting and standing behind the desk. Rumor has it, the hospital is updating their system and that’s why we had such a long wait. If this is true, it’s not considerate at all to patients who need emergency care. I guess it is true that the system is being updated, because every time a patient came in contact with a staff member they were told St. Francis was getting a new computer system. I can’t tell you how many times I heard that during my time spent in the ER. The restroom in the ER triage area was gross. There was urine all over the floor and the door didn’t lock. You could lock the door, but it could be pushed opened or closed while locked. The entire staff was unprofessional. It took 5 hours to get test results because of the system upgrade and when the results finally came in I had to walk to the nurses station and request them. I would not recommend this ER to anyone. Please go to Piedmont Columbus Regional where you will receive quality care in a timely manner and not have to worry about unsanitary conditions. I have a lot more to complain about on Monday morning!
The worst hospital I have EVER encountered... completely unsympathetic towards patients families who are distraught and literally just wanted an update. We had a family member seriously hurt and was seated in the waiting room for over three and a half hours. Anytime we respectfully requested an update we were given a snarky run around. Completely discriminated against while we WITNESSED them cater to other parties. When enough was enough we were lied to once more by JASON until he disappeared. My fiance’s Nurse SHANNON totally disregarded us when asked why weren’t we told our loved one had been transferred elsewhere. Without any knowledge whatsoever. I have never been so disrespected, hurt, and disappointed in a time of grief like this... we are TRAUMATIZED. WE TRUSTED YOU ALL DESPITE BEING TOLD OTHERWISE. If you can help it, avoid this place by any and I mean ANY MEANS NECESSARY!!!!
Run as fast as you can, this place is awful, this is the worst hospital in Columbus, NORTHSIDE IS THE BEST. If I could give it a zero I would. However there are two 1st shift RN nurses that I must say go over and beyond Tori and Regina from the emergency room. I really hope they find another place of employment because this place is absolutely horrible and they deserve better.. This place needs to be investigated by the government the way patients are treated is wrong.