St Joseph Regional Medical Center

I dislocated my knee. Security helped me out of the truck when my dad and I were unable to do it alone. From there I checked in and everyone was kind and tried to make me comfortable. My nurse Elizabeth was kind and caring and funny. She did an amazing job distracting me from my pain and her bedside manner was impeccable. Mike popped my knee back in quickly and took x rays to make sure I was okay. Mike was kind and made sure I was comfortable and told the truth about my situation. For everyone who has complained about the staff, you would think the reviewers would realize how difficult a job these people have and take that into account. Even with all the other people coming in and out of the emergency room, I felt like a priority. Thank you to St. Joseph’s for their excellent care and staff.

Went here for cancer treatment. Dr. Morgan and his staff were great. However, I've never experienced a more incompetent billing department ever. Long story short, they are suing me for 55 grand all of which was covered under my insurance. These people waited for 6 months to bill out a procedure and when they did, sent it to the wrong insurance. After another 4 months they sent it to the right insurance and they refused payment. St. Joe's even admitted that the gal they had in billing at that time made a ton of mistakes and was pretty much incompetent. Yet, I'm on the hook for 55 grand. There was no point during this that I wasn't insured people. Nobody wants to claim responsibility now I have to fight in court. Save yourself a lot of aggravation and go to Spokane. Its disappointing that an otherwise pleasant experiance is overshadowed by such incompetence.

Family beginnings is AMAZING, I had my child there in 2017. They were all great! There E.R. Has ALWAYS gotten my children in and out in a timely manner. My second child had to get stitches on his eyebrow over the summer and they were amazing. Tonight my 3rd child was seen in the E.R. for an ear infection. We were out the door within 20 minutes with antibiotics already called in, this was after Valley Medical refused to see him because I didn’t have the updated insurance card. I had absolutely no issues with St. Joe’s; and honestly I enjoy they get us in and out in a timely manner. I’d rather it be that way and have absolutely no complaints.

My son went therefor a fever and some issues all they did was take is temp did an xray and thru him out the door 3 days later we went to tri state he had a full blood work up exrays and cultures and he was immediatley life flighted to sacred heart if st joes cared about there patients they would do more than just make an appearance this all could have been prevented and my son wouldnt be hooked up to all tgese machines being miserable

I had day surgery yesterday and I want to give a big shout out to the nursing staff before I went off to surgery. A special thank you to nurse Chris she went above and beyond to help me when I had a reaction after surgery and was in more pain then I have ever felt. She was kind ,patient , and did everything she could do to get me all I needed to calm pain, even though I was in tears and wanting to go home, she calmed me and even called the dr in surgery to get me meds to bring down pain level to get to 5 so I could go home. She made me feel heard and never doubted for one second about how much pain I was in. Please pass this refew to nurse Chris and tell her how much she made a horrible situation as tolerable as she could. She even gave me and my partner a hug and the way out , telling me there was no need to keep thanking her, but that's all I could do. I have had many surgeries and and Nurse Chris in outpatient surgery was the best. Thank you

Danielle Dubitsky