St Luke Community Hospital
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feedback about St Luke Community Hospital
I am not someone to typically write a review, but the amazing customer care and follow up of one hospital employee was so over and above that it should not go unmentioned! The reason for 5 stars is specific to one "stand out" employee. We don't know his last name but "Jeff" from the imaging department took a situation where there were repeated errors, repeated loss of information falling through the cracks and no return calls for days, etc. from clinic and other departments and made it right. My husband has coronary artery disease and the stress was mounting while waiting for results. Not only was he proficient and professional in conducting testing but made multiple calls on our behalf to ensure we found out as much as he was allowed to relay to us.
We did not have to spend another weekend with zero information on his heart because people were "out" of the office. Jeff, we THANK YOU and St. Luke's is very fortunate to have someone like you looking out for patients!!
Only because I cannot give no stars. My fiancé went to ER for bronchitis they preserided her Antibiotics and then said if it makes her vomit to come back and they will give her zofran to help with that. She ended up throwing up the antibiotic called and told them and asked if she would be charged for another ER visit. She was told no and just come in and they will hand her 2 of the zofran to help with the vomiting. She did not sign any paperwork for being treated or billed again.
My fiancé received a bill for the first ER and paid it 5 months later got another ER visit bill for the same date. Find out it was for walking back into the ER for the zofran was another ER visit. Glad I didn’t leave my coat there or something they prob charge me too.
They provided care for my mother, who was insured under Blue Cross Medicare Advantage and has been deceased as of December, 2017. Blue Cross MA has paid them for amounts that St Lukes correctly bllled for and per the insurance statements, St Lukes was only supposed to bill my mom for copays and write off the remainder. Other items St Lukes submitted incorrect billing codes for and hadnt been paid for. They incorrectly sent bills to my mom for everything not paid for by the insurance and failed to credit her for payments she did make or rebill using correct billing codes. I have written letters, and spoken to people in their billing departing who admitted they switched to a new billing system and things are messed up. In February 2018, in writing, I requested for an accounting per the Medicare payment statements, that they recognize all the copay my mom already made that aren't being recognized in their system, and that they rebilll with the insurance for disallowed amounts using the correct billing codes suceesfully used by St Pats and St Josephs for the same services. I was assured they were looking into it. Today, September 18, 2018, i received a letter indicating that they sent the bills to collection and i haven't recieved an accounting from them and they haven't recognized the payments my mom made before she passed.
I love St Luke, they have the best doctors, staff and nurses. the radiology department is always friendly. I always appreciate a compassionate health professional, it shows they are indeed there because they want to be there., your health your concerns become their concerns and it shows.
My experience with all things St Luke have been very positive. I