St Luke Community Hospital
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feedback about St Luke Community Hospital
They provided care for my mother, who was insured under Blue Cross Medicare Advantage and has been deceased as of December, 2017. Blue Cross MA has paid them for amounts that St Lukes correctly bllled for and per the insurance statements, St Lukes was only supposed to bill my mom for copays and write off the remainder. Other items St Lukes submitted incorrect billing codes for and hadnt been paid for. They incorrectly sent bills to my mom for everything not paid for by the insurance and failed to credit her for payments she did make or rebill using correct billing codes. I have written letters, and spoken to people in their billing departing who admitted they switched to a new billing system and things are messed up. In February 2018, in writing, I requested for an accounting per the Medicare payment statements, that they recognize all the copay my mom already made that aren't being recognized in their system, and that they rebilll with the insurance for disallowed amounts using the correct billing codes suceesfully used by St Pats and St Josephs for the same services. I was assured they were looking into it. Today, September 18, 2018, i received a letter indicating that they sent the bills to collection and i haven't recieved an accounting from them and they haven't recognized the payments my mom made before she passed.
My experience with all things St Luke have been very positive. I
I love St Luke, they have the best doctors, staff and nurses. the radiology department is always friendly. I always appreciate a compassionate health professional, it shows they are indeed there because they want to be there., your health your concerns become their concerns and it shows.
Just called to get some information, and the girl that answered the phone, Jasmine, was very helpful, and professional.
I was in this hospital for 9 days with a massive staph infection in my leg, in 2008. The care and support I got from Dr. Paul Gochis and the staff was phenomenal. It wasn't just a job for these wonderful folks, they truly did their very best. Thank you all.