St Lukes Hospital
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feedback about St Lukes Hospital
Deceptive billing practices. I went in for a preventive care procedure, which was supposed to be covered 100% by my insurance company. Instead, they coded it as something totally different and I got stuck with $2,000 worth of out-of-pocket bills. I'm sure someone will respond to this and tell me to call some customer service number. I've already done that. They're not helpful. They just tell me to have the insurance company fix it. Then I contact them and they tell me to have St. Luke's fix it. I'm tired of being passed back and forth with nobody wanting to help me. Apparently I'm just screwed.
This has got to be the worst hospital i experienced with my child! My child who suffers from bad asthma and headaches was sent here by her pediatrician but somehow we are STILL waiting over 3 hours now! The old receptionist was very rude and dismissive. I’m trying to keep calm. Because my child is in extreme pain but I am really going to flip out on these ppl. They. Checked in TWO children before her who came AFTER her! You are in this profession to HELP PEOPLE. I am truly disgusted.
My mother has been here 7 days so far, emergency, great service, then ICU same, very caring employees, I remember the most Margaret, her kindness with my mom touch my heart. Then my mother was move to a patient room, the same GREAT service.
I want you to now, that sometimes when they don't move as fast as we will like to, maybe is no bed, maybe the people all ready in are VERY serious ill. They need time to do the GREAT JOB we all wants.
THANKS, St Lukes employes for a GREAT SERVICE.
Nurse Katie from the fountain hill ICU has been the most caring and compassionate nurse that I have ever encountered. I hope she knows how much she means to our family during this difficult time. She is so knowledgeable and caring. You are very lucky to have her! Thank you so much Katie from the bottom of our heart!
About a month ago I was in the ER and had a wonderful experience! From the doctors, to the nurses, to the woman who checked me in- all wonderful! I was there for approximately 4/5 hours and the entire time I was there the staff made me feel very comfortable. As someone who is very anxious it was nice to be taken care of and not have my feelings dismissed as "just anxiety." Although it was not much more than that, the doctor ran several test to be sure. I am very thankful for this experience and would highly recommend St.Luke's!