St Lukes Hospital
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feedback about St Lukes Hospital
Had an amazing experience at this ER for my daughter compared to Cedar Crest. The nurses knew what they were doing, the doctor was quick but thorough. My only complaint for the ER is that the sheets had some kind of stain on them, when my daughter peed and they rereplac the sheets, the newer sheets also had a stain. On top of that the staff did continuously leave dirty stuff around. Instead of taking used blankets were couldn't us anymore, they left them piled on the bed, packaging for various things they used were left on the bed as well. Better experience all around especially since this wasn't a pediatric ER. But I do expect basic hygiene and cleanliness to be observed while in an ER.
Terrible terrible. Why is this hospital still open? We went into the emergency room to talk to a doctor about one our relatives. We had to wait 20 minutes just to get to the doctor. And it wasn’t supposed to be long but it took 30 minutes to talk to the doctor. Also we had to wait the 45-50 minutes while hearing this patient gagging so loud and screaming loud. I get it they are sick, but it was still annoying for us and the others in the waiting room. I get it that doctors are busy and they have work to do but it should take that long. The main point is that you have to wait a very long time. One elderly had to wait about 2 hours until her friend decided to take her to another St. Luke’s. Most likely the one in Allentown because that one is way better than this one.
The person on the switchboard at 8am on Wednesday, May 15, 2019 was one of the rudest people I have had the pleasure of speaking with. And my conversation lasted (maybe) 15 seconds. If I call back, my fear is that I will get this "lovely angel" again.
The Bethlehem campus ER is the worst. Longest wait ever. Also had a horrible experience delivering my first child there. They rushed my delivery and I ended up with extra pain and injuries because they cared more about rushing through the labor and birth than doing it properly. Then had the nerve to confuse me with another patient. 8/10 of my nurses were rude and they deliberately went against my birth plan. DO NOT TRUST THIS PLACE. Money hungry doctors and underpaid cranky staff. Avoid if at all possible. They made me feel scared to give birth in a hospital.
Terrible and no regards for patients' time. 3 back to back appointments for a family member and each was 40+ mins behind. Sprinted from the first appointment across the hospital to the next one only to sit there and wait another 40 minutes. Would not recommend. Best part is everything could have been done by phone.