St Lukes Lakeside Hospital
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feedback about St Lukes Lakeside Hospital
We are here for an x Ray. Patient in pain and the staff are socializing. Nobody is here and we have waited for over 40 minutes. They say to just come in without an appointment. Literally don't care. The rest of the hospital and doctors are very considerate. This is the 4th time I have been here for imaging services. Go anywhere else! This department is terrible!
First and most importantly, I'm on medicare and social security.
I went in to have a short procedure (steroid injection in back) and upon arrival was told the co-pay for the facility was $1,055 for a 5-10 minute procedure. Upon discussing it with the "financial" advisor ( cashier) i was told I could pay half ($528) now and the balance after insurance had settled. My repeated attempts to understand/comprehend how a facility charge of over $1,000 could possibly be correct, to no avail.
That was 3/28/18. About a month later, while reviewing my credit card information I noticed a credit on my card for $420.83 from Lakeside. So apparently I was correct, but how is it that these institutions can make mistakes that large without any repercussions?? Clearly the advisor didn't understand the situation ( a guess on my part).
Secondly, I later find out the hospital is owned by the doctors themselves, which in my opinion should be against the law.
I never received anything from the hospital explaining why I was getting the credit, or where it originated from.
Guess admission of mistake is to tough on fragile ego's.
Would not recommend this hospital to anyone or anything, including pets, or anything else that lives and breathes.
We are from Michigan and we are snowbirds spending the winter in this Conroe area, my husband needed a ER and St. Luke clinic was the closest, they were awesome there. They had to send him to the hospital in a ambulance to there St. Luke's Lakeside Hospital, the ambulance techs were awesome too. After a few papers to fill out and sign the guys took him right to a room. That never would happen in Michigan! He was treated so great, the staff was very friendly and attentive. He had to stay the night with a heart monitor and the next day saw a cardiologist and given some new medication. It was a very good experience and very glad we picked the right clinic.
Visited ER (10/25/17). Everything was very clean and tidy. Atmosphere and staff very pleasant. Special KUDOS go out to R.N. Kelly. She is probably the best nurse I seen in years!! EXTREMELY helpful and caring! I felt like I had a private nurse. Exceptional place all around. Would be happy to use this facility again, if the need arose.
The Health Care staff doesn't think care of the patient. You have to be almost dead to be taken seriously here. They were admitting my wife. Wile she was waiting for a room they put her in the worst room. She asked to walk for fresh air because she has anxiety. They offered only medicen. They spent a hour and half explaing why she could not walk in the waiting room and why they couldn't spend 5 to 10 mins walking with here. Odd thing it took them 15 to 20 minutes aruguing why she couldn't. Total of 4 people came to explain this. Wow,you would think by the 3rd or 4th person, one would walk with her. No she got so upset and they made her sign her self out to walk for fresh air. They only wanted to give drugs that my wife didn't want. ( Drugs are not the Answer) When she came back in they said she would have to start all over again. My wife has been having Bloody stools, Blood in her Urine, and throwing up Blood. She also only weighs 85 lb . Well we went back trying to talk to the doctor to try to get her re admitted so the GI doctor can do the Scope he wanted to do. I was there when he told me he wanted to do this. But Today's doctor Valley,
Said he believes she is pain seeking. Also then discharge her. The Doctor Valley never even waited for the Blood work to return. This is called unprofessional, as well as we know that doctors miss dignose all the time. We don't hear about it because they don't want you to know. Well Doctor Valley guess you never get tired of Blood Bing on your hands when you make more money when people Die. It is all about money. Have a wonderful day.