My wife had an outpatient surgery here. The staff were all very professional and friendly. Things were efficient and we did not wait long before or after the surgery. The cafeteria had good food while I waited. This was our first experience with St. Luke's but either of us would have a procedure here again.
I had an absolutely terrible experience! Not only were staff members unfriendly, they were inconsistent and seemed bothered by basic performance of their jobs. I do not and would not ever recommended this hospital to anyone.
My mind is blown at how rude not only I was treated, but I got to sit there and listen to the nurses across the way talk about how annoying the crying baby was and other rude comments about patience. My situation, the doctor literally told me that she did not know what was going on but she wasn't worried, I didn't go there because of my concern for her worry, I was worried because my primary care doctor was worried. Reading others reviews while I was waiting for a doctor kind of gave me the idea that this place was a joke. It is, certainly would not return. I must say the guy with a shaved head at the front desk was super polite from the beginning until the end. Even with my clear frustration at the situation he was very polite. There are other hospitals very close to here, I'd recommend trying one of those
This hospital has a terrible ER staff. I was recently discharged, and none of my symptoms were properly addressed. I have bilateral Pulmonary Embolisms, and was experiencing shortness of breath, when I had the unpleasant experience of one of the nurses, a heavy set African American woman, decided to broadcast my past ER visits and medical history to the entire unit. My nurse had to stop treating me, to go and inform her that she was violating HIPAA. The Nurse Practitioner that saw me spent less than 5 min face to face with me. He danced around my questions and discharged me as I was still struggling to breathe. I overheard he and my nurse's remarks about it being all in my head, and joking about giving me placebos. I will never seek help from this hospital again, and if you care about your privacy and your health, you won't either. It's disheartening, especially since the hospital staff that treat you once you've been admitted, are truly awesome.
My mom went into emergency because she had chest pain and a horrid cough. We waite for about an hour and we finally got called in, Joan was the nicest nurse she goes in and she was super friendly and although she was busy she was not rushed at all. Everyone there was friendly, before this we went to Concentra Urgent Care and a "doctor" there was sooo rude! But they helped us, turned out she had a bad flu, she is still very ill but thanks to Joan and the other staff they helped us out. (Joan needs a pay raise ASAP!)