Summa Western Reserve Hospital

Ya know, it's been a long road of pain for me. Years and years of getting passed off from doctor to doctor and many many years of hopeless tears. Finally I found the dream team of doctors & surgeons and the road to recovery is so short now. Only one more month until my next knee surgery. I don't know what's next for me but whatever it is I hope I can walk into it strong. Thanks to God for sending me to Dr. D'GENEREO Dr. Hartzfeld & Dr. Jackson Also thanks to Western Reserve Hospital & all my great nurses there!

Waited over an hour to get a poison ivy shot. Would not tell me amount it would cost. It took 3-4 people coming in to figure out that I needed the shot that I told them I needed. Total lack of knowledge! Then to add insult to injury they charged over $700 for a steroid shot that would have only cost $100 at a Dr. Office and insurance would not even pay the full amount because it was so ridicules! SCAM WHEN I WENT THERE IT WAS AN URGENT CARE AND NOT A REAL HOSPITAL AND THERE IS NOTHING URGENT ABOUT IT!!!

My husband had outpatient surgery here. We were both very pleased with the entire experience from start to finish. I really like the facility itself. It is nice, clean, easy to navigate. It's really a much more comfortable environment than most of the other medical centers I have been to (they are typically so cold and sterile and have an institutional feel more than anything) The waiting areas are comfortable with TVs, magazines, nearby restroom, free coffee, and even a phone charging/cleaning station. The 5 star review is driven by the fact that every staff member we have encountered has been friendly, kind, welcoming and helpful. From those who greet us at the door, the surgery front desk associates, and the nurses. Dr Gema was wonderful. I really appreciate how well I was kept informed during my husbands' surgery. this was a 40 minute drive for us, but my husband and I both agree it's worth it and we prefer this hospital over our local options.

Amazing! I went to the ER and was seen immediately. They were very nice and caring, and Dr. Baer took time to sit and talk to me so that I understood the issues. If you HAVE to go to the ER, this is the one folks!

Hi I just want everyone to know this Hospital is Awesome .I went in for a one day surgery and the Surgery Dept staff are so nice an are very dedicated to the care they give .when it was time for me to be released this hospital sent home with me a big container of Chicken noodle soup .and I was so shocked that I've never had a hospital do this .I was so Appreciative that they thought about me in that way .that so I wouldn't have to find something to eat when I got home . Case Western Reserve Hospital in the Falls gets 100 stars for my reveiw . And a BIG THANK YOU to DR .LUTZ as well.