Summa Western Reserve Hospital
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feedback about Summa Western Reserve Hospital
Very impressed with service, system and staff. Only complaint is the billing department. They offer the ability to leave a message, yet dont ever call back. The holding time on phone is repeated and long only to divert you back to leaving a message ( first comment). My inquiry was trivial, yet I had to write a letter to resolve.
This place has NO right to be called a hospital, I don't care if you are having a heart attack, you probably shouldn't go here because they charge extremely high prices (even with Summa insurance) in the tune of about $$$$5,000 dollars out of pocket for a 4 hour maximum visit involving viruses/bacteria in my stomach (not even overnight). They never disclosed their prices and they use extremely shady business practices that should be illegal if they aren't already, I went to the clinic inside (no ambulance), I checked in at 8 pm.
I am shocked at all the low ratings and wonder if those reviewers have ever had the “fortune” of going to Barberton Citizen’s or Akron General. Every single stay family members and I have had at those two hospitals has resulted in things like infections, bed sores, TEN HOUR WAITS, super rude nurses that could care less.
I was taken aback by Western Reserve. I had never heard of it (we are down in Green, close to Stark County) prior to a Cleveland Clinic/Akron General physician recommending a surgeon at this hospital. Every single person -from first contact in front of the main doors, to office personnel, lab staff, nurses - everyone was very helpful and upbeat.
It seems to me that they are very particular about who they hire, as compared to the other local hospitals that seem to hire the rudest people available (man, so many awful nurses at the other hospitals that I wonder why they chose dealing with people/patients in the first place.). Someone mentioned to me that this hospital is privately owned by a group of physicians. I have not looked that up/verified that, but it certainly would make sense as to why service is better. Had a three month period of extended stays at another local hospital and what nasty roommates I encountered that would yell at doctors and nurses (boy, the “f-word was dropped continually by some )...was told these were patients on government aid and it was typical behavior. So a family member suggested that possibly Western Reserve is not forced to take on these patients, making the whole experience better for everyone.
Edit to add: Yes! As another reviewer mentioned, the place is very clean. Other area hospitals- not so much - gross dirt all over.
Best hospital staff I've ever had to deal with. Everyone is very polite, helpful and have access to modern technology. Whatever they are paid, it's not enough
Dr. Jason Springer in Emergency was incredibly caring and helpful in such a difficult time