Summa Western Reserve Hospital



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(330) 971-7000
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Consumer feedback about Summa Western Reserve Hospital

Western Reserve Hospital
Reviewed from Google

3.3 out of 5 stars

Chris Onyak
Chris Onyak

5 out of 5 stars

posted 3 months ago

Best hospital staff I've ever had to deal with. Everyone is very polite, helpful and have access to modern technology. Whatever they are paid, it's not enough


5 out of 5 stars

posted 5 months ago

I am shocked at all the low ratings and wonder if those reviewers have ever had the “fortune” of going to Barberton Citizen’s or Akron General. Every single stay family members and I have had at those two hospitals has resulted in things like infections, bed sores, TEN HOUR WAITS, super rude nurses that could care less.

I was taken aback by Western Reserve. I had never heard of it (we are down in Green, close to Stark County) prior to a Cleveland Clinic/Akron General physician recommending a surgeon at this hospital. Every single person -from first contact in front of the main doors, to office personnel, lab staff, nurses - everyone was very helpful and upbeat.

It seems to me that they are very particular about who they hire, as compared to the other local hospitals that seem to hire the rudest people available (man, so many awful nurses at the other hospitals that I wonder why they chose dealing with people/patients in the first place.). Someone mentioned to me that this hospital is privately owned by a group of physicians. I have not looked that up/verified that, but it certainly would make sense as to why service is better. Had a three month period of extended stays at another local hospital and what nasty roommates I encountered that would yell at doctors and nurses (boy, the “f-word was dropped continually by some )...was told these were patients on government aid and it was typical behavior. So a family member suggested that possibly Western Reserve is not forced to take on these patients, making the whole experience better for everyone.

Edit to add: Yes! As another reviewer mentioned, the place is very clean. Other area hospitals- not so much - gross dirt all over.

Jessica Kliskey
Jessica Kliskey

5 out of 5 stars

posted 4 months ago

A hospital is no ones favorite place, after being seen at western reserve tonight, I'm just floored how amazing and talented their staff is. They were so quick, efficient, knowledgeable and just friendly. They listened! Way to go guys! While I hope I don't need seen in the future, if I ever do, I won't hesitate to return. Thank you!

Tehranae' Scovil
Tehranae' Scovil

1 out of 5 stars

posted 3 months ago

I was the only African American in the waiting room. They cleared the entire waiting room TWICE (it was only 4 people already waiting upon me arriving) before I could even get a freaking name band. I was livid. I asked how much longer of a wait as I was the only one in the waiting room now. The receptionist told me 2 minutes.... I waited another 20 minutes before anyone even came and got me. I was so over this hospital lack of care or know how that I ripped my bands off my wrist and left. I will never return to this hospital ever again. I will also inform others to do the same as this hospital is worse than Akron General Cleveland Clinic and Akron Summa.

Vanessa Caparelli
Vanessa Caparelli

2 out of 5 stars

posted 2 months ago

I was there last night. The nursing staff are competent and sweet as anything as well as radiology. They are the only ones I m willing to give ten stars to. The doctors were never on the same page when it came to what was wrong with me until this morning when I just left. It got scary. They kept changing their stories on whether I had diabetes or not. They gave me insulin when they weren't sure I had it. My sugar was high when I checked in but within a few hours went down on its own then when they gave me insulin it went way up over 100 points again.
Btw infections raise your blood sugar levels and that was never considered. Also never asked about my diet to consider a1c level may be affected because of that.

They couldn't even agree to give me water or food. I had to threaten to leave in order to get both. They knew I didn't need surgery but still put me on a restricted diet.

I have severe social aniexty and informed them of this. What do they do? Have numerous medical professionals in the room with me talking about what they wanted to do while im medicated on pain meds. I freak the hell out. How do you do that to someone?

The final straw was the ent. The night before and that morning she wanted to cut into my neck without seeing blood work etc or even see if antibiotics actually worked for me. I'm thirty four and this girl looked to be about ten years younger and was just knife happy. The issue that I had with her was she pretty much told me she'd been on call for 48 hours. Yeah I did the math by the conversation we had. That scared the hell out of me. You're cutting into my neck on no sleep Oh hell no your not.

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