I have had 2 seperate procedures at the Pasadena location, and have been overwhelmed both times with the excellent customer service - not by one employee, but every single one that I was in contact with by taking my mind off the procedure, joking, laughing, and at the same time being serious and explaining in detail what was taking place!! Pasadena Surgery Specialty Hospitals of America is second to none with customer service! All Core Values are carried out to the maximum from the time you walk in until you've been home a few days. It was so pleasant that I almost forgot why I went. I received a phone call the next day to see how I was doing, answered a few questions, and bang! I was impressed again. Then 2 days after, I received a hand written Thank You card - impressing me even more. I've been in and out of hospitals for the past 25 years, and this is the first hospital that ever treated me as though I was the only patient they had and sending me a Thank You Card - Who does that?! THANKS TO ALL EMPLOYEES AND DOCTORS for making my visit a fun, painless, and pleasant one!