Texas Institute for Surgery at Presbyterian Hospital

I came here for knee surgery and was not impressed. The anesthesiologist was extremely cocky and arrogant and didn’t explain much prior to surgery. When we asked for my mom to be able to be with me when I woke up, the staff said that they wouldn’t allow her to be with me right away since it was against protocol. I understand that the rules are the way they are for a reason, but I have extreme anxiety when it comes to hospitals/medical procedures, and everywhere else I’ve been to they have been very understanding of that and worked with us, but not here. I woke up without my mom and freaked out, but they wouldn’t budge. When I was moved out of recovery and into the post-op area I needed to use the bathroom and the nurses argued with me about needing to use crutches, when I had been told I would be able to walk after surgery (which I was). They refused to allow me to go to the bathroom until they got me crutches, which took forever and made me physically very uncomfortable and also very upset. Finally they tracked down my mom who had brought my crutches just in case, and they gave them to me so I could finally use the bathroom. I understand their concern and wanting to probably be safe rather than sorry, but they could’ve either checked my chart and seen I was cleared to walk or at least found another way to do it while not making me wait so long when I really needed to go. Additionally, most of the staff wasn’t very friendly and didn’t really seem like they cared; instead they just looked like they were going through the motions. The only reason I’m giving 2 stars instead of 1 is because of the nurse I had with me in recovery right after surgery. She was really nice, calm, patient, and caring, and really tried to help me feel comfortable. Overall, I didn’t have a very good experience at all though and wouldn’t recommend this place.

Terrific experience. Staff was skilled but very friendly. Although they were running several hours behind, they kept us informed and seemed accountable. I was extremely impressed by the front desk manager, Myresha. She quickly established a meaningful dialogue and interest in me which made me feel very well cared for throughout the process. She offered to bring us food from the cafe and came back to recovery just to follow up and check on me. Myresha is a winner! 🙂

Facility never disclose extra charges if surgeon goes over the surgery scheduled time. Surgeon should be receiving a bill not the patient .. At least give the patient the heads up when collecting fee that there’s a possibility they will take more money from you.

I had right knee replaced last March. Left knee replace 1/18/18. I chosed to come back here. Would not have chosed any other place. Wonderful staff here. They all work together. They really care for you here. Great food also.

Wonderful staff!! So friendly and helpful. I would highly recommend. I really cant say enough good things. Treated like royalty.