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feedback about Trustpoint Hospital
This place sucks! They charge you $10000 a week. In do not give you the help that you need! The communication With the doctor there is none. They tell you that you need to communicate. But the doctor does not communicate and inform important information or any information to the ones that need it… When I was there it was like a prison it was hell. I will be contacting the VA. and my lawyer and seen what my rights are and see what Justice I can get.
If I could give 0 stars I would. I was unwillingly admitted by my physician because the antidepressants I was on was giving me mood swings and suicidal thoughts, never had the thoughts until the medication so I went to me physician to see if we can change the brand or the dosage. Instead he took me to St.Thomas, he told me I needed to talk to a psychiatrist I am thinking that's why I am here to get a professional about mental illness to advise him what brand or dosage would best fit me... nope. He left me at St. Thomas they took my belongings and made me change clothes. I don't know whats going on and nobody is talking to me, 6 hours later they tell me I am being admitted into TrustPoint, at this point I am confused because of the word 'admitted' for what? they strap me to the bed for 'my own safety' and have me admitted. I told the social worker when I got there this was a mistake. I am a 21 year old out of state college student I haven't even talked to my family because they took my phone 7 hours ago. They put me in the psych ward and said they would transfer me to the depression ward in the morning. I was in there with people that had serious issues I was scared I was shaking and crying because I didn't understand why I was here. Finally at 11:30 at night they let me call my parents in OHIO. They didn't know what was going on my mom was sobbing, I never hear my mom cry unless at funerals and that has been once. She didn't know why I was there either, she knows I am on anti-depressants for my depression, I talk to her everyday she knows I am not crazy. My family called every 5 minutes to get me out. I talked to 3 social workers, 2 nurses and a somebody that told me my physician went to far in this situation... okay? can I go home. They said I couldn't leave until I talk to the psychiatrist, mind you I am still in the psych ward. They told my mom, not me, that they have to hold me for 72 hours and I am not allowed visitors. Very extreme I never hurt myself or anybody else. My mom threatened to call the police and get on the next flight down here and bring a lawyer to get me out. I had family IN THE BUILDING trying to get me out or see me. I didn't get out until 3:30 p.m. after talking to the psychiatrist and she had me sign paperwork saying I came in voluntarily and if I didn't then they would have to keep me for 72 hours then they have the audacity to bill me for my like 15 hour stay. I didn't eat there food, I didn't get my anti-depressant what are you billing me for. They told me for a 7 day stay it's +$2,000 and billed me $1,000 for a 15 hour stay, are you serious? I didn't ask to be here. This place is a joke, I am honestly traumatized I never been to a mental hospital and the first place they put me is the psych ward until they had a bed available in the depression ward. TF? they need to be such down honestly doing more harm than good.
DO NOT GO HERE. It took over 48 hours after admitting me for the doctor to even see me. The social worker did not even schedule an outpatient follow up on my discharge. She was supposed to hear back from the therapist she supposedly called and get back to me, and had not done that it's been over a week. During billing they 7 days and charged for it when I was there for only 4 days actually. When I pointed out, they corrected it. Patients constipate because there is NO FIBER in the food they provide. only thing that was good was NURSES. Nurses are good people.
I just spent 6 days on the ADU ward at TrustPoint. I was in desperate need of help for severe depression & they gave it to me. Yes it was a lockdown unit & phone calls & visitation was limited, but that’s actually what I needed. I needed to help myself get better & my family had already tried to help & couldn’t. I loved the staff & Dr. Matthews was the best. If I needed to go back anywhere for help, I would go back there!! They totally understood what I was going through & did everything they could to help me get better!!
I’m adding to a previous comment
Not only was there zero communication. Not once did they call to discuss my family member just one call to make sure he had a safe place to come to .....he did
Today he tried to commit suicide
I hope this place gets shut down