Va New York Harbor Healthcare System - Ny Div.
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The securities need to be retrained. The security at the front desk asked me if they could see my ID (they were just hanging out in the lobby area). I showed them my state ID that clearly says I am a Veteran. Then they go "That means nothing. You are not a veteran and you need to get out." Just because I am a female/Asian, that does NOT mean that I didn't serve my country. When I argued that I haven't received my VA ID card in mail yet, they still tried to kicked me out. Apparently they are NOT trained properly to guard this facility. Very unprofessional!
Otherwise I am satisfied with the medical care I received.
From a recent experience the ER staff especially the Triage Nurse were amazing. As a Vet I have been to a few different VA Hospitals (Los Angeles, Hampton, DC, and Baltimore). The staff here were not only kind but also attentive and patient.
Also, the housing social workers on the 15th floor were very understanding and although they couldn’t directly help me they gave me several potential leads to work on.
Major Surgery total knee replacement was Thursday March 7, 2019 released Friday March 8 2019.
Now here is my one night horror story
You can’t make this stuff up operation went well actually walked the hallway with a walker 3 hours after recovery. Staff was great up until the night shift
A male nurse by the name of Noel complained all night about not having enough staff whenever I had needs he had a real attitude problem. He had to reset my IV machine around 10 times he told me the last time that his patience was at a breaking point. He blamed the dayshift for not putting the IV in properly and he basically reset it complaining the whole time. I take 19 medications a day my medications were not here thank God I bought my own. Around 12:45 AM I had to go to the bathroom. He had an attitude problem on unhooking me from my IV machine and the vibration mattress. I asked him if he could clean the toilet seat because the janitor all night kept using it from an adjacent room and he urinated on it. After it was finished a nurse was standing in the hallway she did not budge so I told her I do it myself. Then for 20 minutes afraid to contact the nurses station with the IV machine beeping I finally did and Noel told me he had an emergency he couldn’t get to me. I heard him say in the background that the IV machine was a waste I didn’t need the IV it’s fighting infection really? Finally I told him I could do without the attitude and the complaining about being understaffed and he said well I I have been attentive to your needs all night seriously? Then he said if I want to make a complaint it would be good because then The hospital would do something about him being understaffed.
I was supposed to get Ice on my knee every 20 minutes good luck with that. Because of the progress that I made with walking Dr at 7 o’clock pm told me if I want to go home the next day. I was thinking Saturday so I can get one good day and for physical therapy but after that first night tonight Fugetaboutit.
I used to dislike going to the VA. But now since I am older and wiser its not bad. This place is not bad. I have always been treated well at the Manhattan VA. Although the Brooklyn VA is closer this location is 100× better.
The V.A Police act like immature high schoolers. They do not act like mature professionals. I cannot wait to leave this state to use a different facility. Do not use this facility.