Va New York Harbor Healthcare System - Ny Div.
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feedback about Va New York Harbor Healthcare System - Ny Div.
One of the best va facilities. You walk into the ER and they are ready to take care of anyone.
I have never seen a veteran receive medical treatment at this facility. Instead, the NYU medical students who are responsible for treating veterans at the Manhattan VA, keep their patients sedated on dangerous prescription drugs. This facility directly supports the 22 veteran-deaths that take place every day.
The securities need to be retrained. The security at the front desk asked me if they could see my ID (they were just hanging out in the lobby area). I showed them my state ID that clearly says I am a Veteran. Then they go "That means nothing. You are not a veteran and you need to get out." Just because I am a female/Asian, that does NOT mean that I didn't serve my country. When I argued that I haven't received my VA ID card in mail yet, they still tried to kicked me out. Apparently they are NOT trained properly to guard this facility. Very unprofessional!
Otherwise I am satisfied with the medical care I received.
I went to VA NY Harbor Healthcare today and was treated rudely by information desk and then medical files area. I was seeking information on my grandfather (deceased WWII vet) for which I had proof that I was next of kin (I also had documents from NPRC referring me to the VA for additional medical info they did not have), but the woman at the info desk told me I needed a POA which was false (needed only for third-party inquiries) and stated rudely that I wouldn't get any information without it. Then sent me down the hall to speak to another rude person who basically told me he didn't know where I would have to go to get my information but it wasn't there. For the record, no one wants to ever hear "AS I TOLD YOU!" when seeking help. Neither was any help or made any attempt other than to send me away. If employees there don't want to work with the public or even attempt to help them, then they should go look for a back-office job. Simply horrible.
Have never been here without a problem/mishap. Always come for an appointment and seen an hour later. Today they lost my labs. Employees are constantly just hanging out talking. I’m not a retired veteran, I work. So to waste a whole day means I am not getting paid.