Innovative Service Technology Management Services, Inc.

Innovative Service Technology Management Services, Inc. (IST Management), based in Atlanta, Georgia, experienced a significant data breach as a result of a ransomware attack on its computer system, which was first discovered on June 3, 2022. The breach was officially reported to the Attorney General of Montana on November 16, 2022[1]. This cyberattack led to the unauthorized access and potential acquisition of sensitive personal information belonging to a considerable number of individuals. The compromised data included names, birth dates, Social Security numbers, driver’s license numbers, passport numbers, financial account information, and medical billing information[1][5].

IST Management is a business services company that provides a wide range of services to its clients, including facilities management, litigation support services, virtual administrative support services, document management services, digital forensics, and consulting services[1]. The company employs more than 2,500 people and generates approximately $326 million in annual revenue[1].

Following the discovery of the breach, IST Management took immediate action by taking the affected systems offline and launching an investigation to determine the scope of the attack and the extent of the data compromise[1]. The investigation confirmed that an unauthorized party had accessed the company’s computer system shortly before launching the ransomware attack[1]. As a result of the investigation, IST Management began reviewing the affected files to identify the information that was compromised and the consumers who were impacted[1].

To address the situation and mitigate the potential risks to affected individuals, IST Management sent out data breach letters to all individuals whose information was compromised, informing them of the incident and advising them on steps they can take to protect themselves from identity theft and other forms of fraud[1]. The breach notification letters included information on enrolling in free credit monitoring services provided by Experian IdentityWorks for 12 months[15].

The incident highlights the growing threat of ransomware attacks and the importance of cybersecurity measures to protect sensitive consumer information. IST Management’s response to the breach involved notifying affected individuals, offering identity theft protection services, and taking steps to secure its systems against future attacks[1][5][15].

Citations:

1. https://www.jdsupra.com/legalnews/innovative-service-technology-2523106/
2. https://www.nbcnews.com/news/us-news/suspect-fatal-colorado-university-dorm-shooting-was-roommate-one-victi-rcna139531
3. https://www.doj.nh.gov/consumer/security-breaches/documents/innovative-service-technology-management-services-20221121.pdf
4. https://abcnews.go.com/US/suspect-custody-university-colorado-colorado-springs-double-murder/story?id=107349082
5. https://www.turkestrauss.com/2022/11/17/ist-data-breach-investigation/
6. https://www.cbsnews.com/chicago/news/human-remains-found-bronzeville-basement/
7. https://colevannote.com/data-breach-innovative-service-technology-management-services/
8. https://www.reuters.com/world/middle-east/volunteer-officers-race-against-rumours-bring-israels-worst-war-news-2024-02-20/
9. https://apps.web.maine.gov/online/aeviewer/ME/40/9285428b-203a-4e54-b7ef-cb6af3ab321a.shtml
10. https://www.usnews.com/news/economy/articles/2024-02-20/leading-economic-indicators-no-longer-forecasting-a-recession
11. https://www.hipaajournal.com/hacking-and-it-incidents-affect-563000-patients-and-health-plan-members/
12. https://news.medtronic.com/2024-02-20-Medtronic-reports-third-quarter-fiscal-2024-financial-results
13. https://www.csidb.net/csidb/incidents/6c0f61a2-b1f1-4392-99d8-f308ee20674d/
14. https://www.nbcnews.com/politics/supreme-court/supreme-court-allows-sanctions-trump-allied-lawyers-2020-election-laws-rcna139256
15. https://www.mass.gov/doc/assigned-data-breach-number-28581-innovative-service-technology-management-services-inc/download
16. https://www.cbsnews.com/boston/news/is-winter-over-boston-snow-forecast-storms/