Zenith American Solutions

Zenith American Solutions, Inc., a third-party administrator of employee benefits based in Tampa, Florida, experienced a data breach that impacted the Sound Health and Wellness Trust, affecting 37,146 individuals. The breach was reported to the U.S. Department of Health and Human Services Office for Civil Rights on July 20, 2022. The incident involved the exposure of Social Security numbers due to an error in the printing process of data breach notification letters sent out on July 8, 2022. These letters, intended to inform individuals of the breach, inadvertently included Social Security numbers on the exterior address labels, along with names, addresses, and unique ID numbers[1][3].

Zenith American Solutions provides a range of services including health claim processing, pension and retirement administration, managed care, COBRA administration, eligibility accounting, and flexible spending accounts. The company employs over 1,491 people and generates approximately $315 million in annual revenue[1].

Following the discovery of the breach, Zenith American Solutions took steps to address the issue by implementing additional quality control measures to prevent similar incidents in the future. They also offered affected individuals free credit monitoring services as a precautionary measure, despite having no indication that the exposed information had been misused[3].

This incident highlights the importance of stringent data protection measures and the potential consequences of even minor errors in handling sensitive personal information. Zenith American Solutions’ response included notifying affected individuals and regulatory authorities, taking corrective action to prevent recurrence, and providing credit monitoring to mitigate potential harm to those impacted[1][3].

Citations:

1. https://www.jdsupra.com/legalnews/zenith-american-solutions-inc-announces-7714037/
2. https://www.prnewswire.com/news-releases/zenith-american-solutions-appoints-patrick-horne-to-evp-chief-information-officer-302053430.html
3. https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachA12879.pdf
4. https://www.prnewswire.com/news-releases/zenith-american-solutions-strengthens-its-executive-leadership-with-appointment-of-michele-rivas-evp-chief-legal-officer-and-keagan-j-kerr-evp-chief-human-resources-officer-301918334.html
5. https://www.databreaches.net/roundup-four-more-breaches-in-the-healthcare-sector-healthback-holdings-zenith-american-solutions-bronx-accountable-healthcare-network-and-centerstone/
6. https://ufcw3000.org/news/2021/5/26/zenith-american-solutions-bargaining-continues
7. https://www.mass.gov/doc/assigned-data-breach-number-27934-sound-health-wellness-trust-co-zenith-american-solutions/download
8. https://healthitsecurity.com/news/third-party-mailing-error-exposes-37k-ssns-at-sound-health-and-wellness-trust
9. https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachM10650.pdf
10. https://www.seiu721.org/2019/01/new-life-insurance-beneficiary-form-from-zenith-american-solutions.php
11. https://www.hipaajournal.com/zenith-american-solutions-reports-mailing-error-that-exposed-ssns-of-37000-individuals/
12. https://www.prnewswire.com/news-releases/zenith-american-solutions-selects-kim-fiori-as-new-chief-executive-officer-301640612.html
13. https://www.zenith-american.com
14. https://pro.bloomberglaw.com/products/legal-research-and-software/
15. https://www.bbb.org/us/fl/tampa/profile/insurance-companies/zenith-american-solutions-inc-0653-90278204