SonoSoft

Mike A

I recommend SonoSoft as the EHR of choice for my vein practice. We started with a very general EHR, not designed for a vein practice specifically, and it took a lot of effort to make it workable. When circumstances changed and we were going to be forced into a 5 year contract, I decided to switch to a vein-specific EHR. That was a good decision – but our choice of providers wasn’t. I went with StreamlineMD, and it turned out to be a frustrating and expensive mistake. After six months of trying to make it work, including paying for extra office staff to enter stuff, I decided to stop throwing good money after bad and switch. I got SonoSoft – and it’s been great! It’s so much simpler and more intuitive. I can make changes to templates myself – not have to call and talk to a voicemail or email my changes , wait days for them to be made, and pay for support time for every little change. The technical support is timely; if they don’t answer when you call (which is uncommon), they really do call you back within the hour. And if something doesn’t work right, they make an effort to figure it out, not treat the customer like they don’t know what they’re doing. My coders and billers tell me it’s much easier from their end also, and my ultrasonographer says he no longer finds that making a small change in a report accidentally erases everything he already entered so that he has to start over! It’s been a month now, and already everything is flowing much more smoothly. Highly recommended