Definition Thursday: CAHPS


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Consumer Assessment of Healthcare Providers and Systems (CAHPS):

The CAHPS survey asks consumers and patients to report on their experiences with health care services in different settings. The surveys are a product of the Agency for Healthcare Research and Quality’s CAHPS program, which is a public-private initiative to develop and maintain standardized surveys of patients’ experiences.

Getting patient feedback is important for monitoring the care given at hospitals and clinics, and also for engaging patients in their own care. With the growing use of technology in health care, patient engagement is being addressed through this technology. The use of the iPad in health care is a increasing trend to increase patient engagement. Medical apps, such as the Tonic app, specifically aim to engage patients through healthcare surveys, such as CAHPS.

Finding the appropriate electronic medical record (EMR) software for your practice can be a daunting task. There are literally hundreds of choices available and many factors to consider. The quality and work flow of your practice depend on your making the right selection, as does your ability to collect payments from the U.S. government. To make matters worse, most information sources out there utilize a myriad of abbreviations and acronyms further complicating the process and causing frustration. To help minimize this, each Thursday Blog will publish a relevant abbreviation or acronym you will come across during your EMR software search!

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