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Last Updated: August 9, 2026
MedicalRecords.com provides healthcare information, medical records retrieval services, EMR comparisons, and legal resources. By using the site, you agree to our terms governing service use, information accuracy disclaimers, intellectual property rights, and privacy practices. MedicalRecords.com does not provide medical or legal advice.
These Terms of Service ("Terms") govern your access to and use of MedicalRecords.com ("we," "us," "our") website, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not access or use our Services.
MedicalRecords.com provides:
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement.
Parents, legal guardians, and other personal representatives may use our Services on behalf of another person when authorized by law. For a records request, contact support so we can document that authority before the request is sent to a provider.
To access certain features, you may need to create an account. You agree to:
We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activity.
By using our medical records retrieval services, you authorize us to:
Provider response and delivery timing varies. For requests that qualify for the HIPAA right of access, a covered entity generally must act no later than 30 calendar days after receipt and may take one additional 30-day extension after giving the individual a written explanation and completion date. Other request types, state laws, and provider processes may differ. Our service tier changes our dispatch and follow-up handling; it does not change a provider's legal deadline or guarantee release by a particular date. See the HHS right-of-access guidance.
Our service fees are disclosed before you place an order. Fees may include:
Service fees are generally non-refundable once we have submitted your request to the healthcare provider, except where a written checkout term expressly provides otherwise or applicable law requires a refund. Provider-assessed copying, media, certification, postage, and delivery fees are not refundable by MedicalRecords.com.
You agree NOT to:
All content on our Services, including text, graphics, logos, images, software, and data compilations, is owned by or licensed to MedicalRecords.com and protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include:
MedicalRecords.com does not provide medical advice, diagnosis, or treatment. The information on our Services is for informational purposes only and should not replace professional medical advice. Always consult a qualified healthcare provider for medical questions.
Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not guarantee that the Services will be:
We are not responsible for the accuracy, completeness, or reliability of third-party content, including healthcare provider information, EMR system data, or linked websites.
To the maximum extent permitted by law, MedicalRecords.com and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Our total liability to you for all claims shall not exceed the amount you paid us in the 12 months prior to the claim, or $100, whichever is greater.
You agree to indemnify and hold harmless MedicalRecords.com from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising from:
If you have a dispute with us, please contact us first at support@medicalrecords.com to attempt an informal resolution.
Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except as modified by these Terms.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis, not as a class action or representative action.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last Updated" date.
Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Questions about these Terms? Contact us:
MedicalRecords.com
Email: legal@medicalrecords.com
Phone: 1-888-633-7327
Mail: Legal Department
MedicalRecords.com
405 Waltham Street, Suite 408
Lexington, MA 02421
By using MedicalRecords.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.