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Last Updated: December 5, 2025
MedicalRecords.com uses encrypted transport, authentication, access controls, private storage for sensitive uploads, and user-scoped data access. We do not sell personal or health information. Retention and verified privacy requests are governed by this policy and applicable law.
MedicalRecords.com is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We apply privacy and security controls intended to support obligations that apply to the service and its deployments. Whether a specific law, including HIPAA or a state privacy law, applies can depend on the data, relationship, location, and use.
When you use our services, we may collect:
When you request medical records, we may collect:
We use your information to:
We do not sell your personal or health information. We may share your information with:
To fulfill your medical records requests, we share necessary information with the healthcare facilities and providers where your records are maintained.
We work with trusted third-party service providers who assist us in:
Service providers are expected to protect information and comply with applicable contractual and legal requirements. Where HIPAA requires a Business Associate Agreement for a relationship, that agreement must be in place before the provider handles PHI.
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.
We implement industry-standard security measures to protect your information:
To exercise any of your privacy rights, contact us at:
We use cookies and similar technologies to:
You can control cookies through your browser settings. Note that disabling cookies may limit certain website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. Parents or guardians may request medical records on behalf of minors.
We retain your information for as long as necessary to:
Our services are based in the United States. If you access our website from outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ from your country.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
MedicalRecords.com
Email: privacy@medicalrecords.com
Phone: 1-888-633-7327
Mail: Privacy Officer
MedicalRecords.com
405 Waltham Street, Suite 408
Lexington, MA 02421
This Privacy Policy is effective as of December 5, 2025. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.