Pricing

Simple, Transparent Pricing

Service charges are itemized before payment. Provider-assessed copying, media, certification, postage, or delivery fees may be separate.

How much does MedicalRecords.com cost?

Medical records request coordination starts at $50, with $99 priority and $149 concierge options. Provider response times and provider-assessed fees vary; service tiers change our handling and follow-up, not the provider's legal processing window.

Durjoy BhattacharjyaFounder & CEOHealthcare Technology

Standard

$50/request

Routine processing; provider timelines vary

Single provider request
Routine provider follow-up
Digital delivery (PDF)
Privacy and security safeguards
Email support

Order My Records — $50

Expedited

$99/request

Priority processing; provider timelines vary

Single provider request
Priority handling
Expedited dispatch to facility
Frequent follow-ups
Privacy and security safeguards
Digital delivery

Rush My Records — $99

Concierge

$149/request

Dedicated coordination; provider timelines vary

Top priority handling
Continuous facility outreach
Dedicated request coordination
Priority request processing
Privacy and security safeguards
Digital delivery

Choose Concierge — $149

Prices shown include one provider. Multi-provider bundle pricing and selected add-ons are calculated and itemized before payment.

Need something custom?

Law firms, hospitals, and organizations that need bulk requests get volume pricing and a dedicated account contact.

Contact Sales

Every Plan

What's included in every plan

Every plan gets the same level of care and attention

Privacy Safeguards

Requests use authorization, access controls, and encrypted transport to protect sensitive information.

Transparent Service Fees

Your service fee is shown before payment. Provider copying or delivery fees, when applicable, are separate.

Published Refund Policy

Refund eligibility follows our Terms of Service. Contact support if a request cannot be fulfilled.

Request Support

Contact support with questions about a request or service tier.

Tier-Specific Handling

The selected tier controls our dispatch and follow-up cadence; provider release timing remains outside our control.

Status Tracking

We track the request and communicate material status changes as the provider processes it.

Compare

Side-by-Side Comparison

Feature	Standard	Expedited	Concierge
Delivery Time	Provider-controlled	Priority handling	Dedicated coordination
Additional Providers	Available	Available	Available
HIPAA Authorization
Digital Delivery
Priority Processing
Phone Support
Dedicated Coordinator
Records Analysis
Rush Tracking
Refund Policy

FAQ

Pricing questions

When do I pay?

Payment is collected securely when you submit the request. The checkout shows the service fee before you authorize payment.

What payment methods do you accept?

Checkout accepts supported credit and debit cards through Stripe. The payment options shown at checkout are authoritative.

Are there any additional fees?

The displayed price is our service fee. A healthcare provider may separately charge copying, media, certification, or delivery fees; any known pass-through charge is disclosed before it is collected.

What if you can't get my records?

Refund eligibility depends on the request status and our Terms of Service. Contact support if a provider cannot fulfill the request.

Can I upgrade my plan later?

You can change the selected tier before payment. For a submitted request, contact support; availability and any additional price will be confirmed before a change is made.

Do you offer discounts for multiple requests?

Contact sales for a written multi-request or enterprise quote. No discount applies unless it appears in the written quote or checkout.

Have more questions about pricing?

Ready to get your medical records?

Choose your plan and get started in less than 5 minutes

Request Your Records

Secure Stripe checkout · provider fees may be separate

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