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feedback about Altru Hospital
I completely understand that we have a pain med issue. From the love of God, I have never ever had an issue ever getting something for pain. I have explained to the ER Dr what the walk had said to tell me there is no other pain med they can put me on. What the hell ever happened to listing to a person before jumping into consideration thinking there only her for drugs. No I am not there for drugs I am there to be treated for a massive tooth pain yet all we do is numb up the area. When you call the nurse hotline you get told I can't help you. You need to come back in.
I brought my 14 month old son here to urgent care yesterday 2/1/19. He was DX with RSV the day before and his xrays were cancelled with his current provider. I felt something more was wrong. The urgent care waiting room was dingy to say the least but everyone who came in contact with my son was so caring and gentle. They did the xray and found pneumonia of the right lung so they got him some antibiotics. The thing that got me was the xray techs giving my son a stuffed puppy which he loved. Thank you to the nurses and doctors for their help in DX and treating my guy.
When our family member gets out of here we are never coming back! Bypass and go onto Fargo. Drs have been great, sccu staff was great (waiting room was below par... coffee maker broke for days, furniture needs to be thrown! Cushioned chairs with bare wood showing as its worn out!)
Once you are on a regular floor it is pathetic. Seriously, sick patients and they have to push help buttons 2, 3 or even 4 times to get help! Charts are not always looked at, I think when there are orders on a chart they need to flash on the screen or it doesn't always get done. A simple urine test was ordered on the 21st and didnt get done til the 25th as "it was missed". Needed help in the bathroom and he sat there for half an hour at least! 3 calls to the nurses station!! Orders for blood in the early am and still waiting for that over 12 hours later!! Frustrating place to say the least! I know why they dont have more suggestion boxes as they would be overflowing!! Thank God we have family who can stay and be here. I cannot imagine those left here with no family and no advocates.
Horrible experiences through the years. Staff is rude, many doctors do not care and we were turned away when our 7 day old daughter needed to go to the ER. Fax number for referrals was changed (should NOT be using fax in 2018) and no one was notified causing my new provider to send referrals to an old fax number. They throw money away with how they treat their senior nursing staff and excessive hiring of expensive travel nurses. Management is poor, support staff is poor, morale is low. I wish someone would buy out Altru already.
Slow if they ever show up. Food is gross and cold. Doctors dont spend time discussing findings. Been waiting 6 hours to get my approved med for Rls still nothing. Found out tha I have brain meningioma today. Thats all I know this used to be a decent place 3 years ago.