My wife and I had a terrible experience with this facility today. First, her surgery was supposed to only be an hour, but turned into 2.5 hours. Not one person could communicate to me that there were slight issues and it was going to take longer. Second, instead of letting me see my wife, a nurse came out to the waiting room to inform me that they were taking her to "second memorial 10B". I asked her where that was and all she could tell me was that "it is around the corner from the door". I don't live or work at the hospital so I have no clue what second memorial 10B is. I had to track down a few people in order to find out that she was being taken to the second floor room 2010. Third, we were never given a parking pass by the surgeons or hospital staff either. All the pre-visits, we had been given a parking pass. When we got to the gate, the attendant just stated that he needed a pass to let us out. By this time, I had lost all patience with this facility. We had to manage to find the money as we were not expecting to have to pay for the parking. We should have only been there 5, maybe 6, hours, but were there for 11. It might have been different if the personnel knew how to communicate better.