Aurelia Osborn Fox Memorial Hospital
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feedback about Aurelia Osborn Fox Memorial Hospital
This hospital is the worst. No a single doctor or nurse knew any thing about any medical question we had for them. The patient should be top priority. Not giving the patient total care and total understanding is a disgrace. No wonder Fox is top 5 worst hospitals in the United States. For anyone who has to go into the ER please make sure your health is 1st. This place is very unsanitary, poor professional workplace, and on the defence because the lack of knowledge in this place. This is not a hospital!!!!!!
The least the staff can do is smile and not give narling snares when they are asked questions that we as the patient and as Citizens have the right to know the answers. I would recommend getting transferred to Cooperstown. The staff at Fox clearly don't care about there job!
Ok so I would like to start off by saying I work in a hospital so I understand what these people deal with on a day to day basis. However here's my situation. I went to the ED with a loved one the nurse was pleasant but became kinda snotty when she had a tough time finding a vein to draw blood from and then asked if she had a history of shooting up. Just felt like there was a nicer way to ask this question considering she has never used illegal drugs her whole life. So after 5 and a half hours we find out she has gallstones, ok sweet we found out what was happening. The Dr comes in says you have gallstones and the surgeon will be in to talk with you shortly then leaves. About ten minutes later a PA comes in and says they are waiting for test results from ultrasound because there are stones but it might be gastritis. Approx 20 minutes later another nurse comes in and says I'm giving you an antibiotic before you go upstairs. You could see the stress come over my loved ones face so she started asking more questions, the nurse obviously didn't have those answers but asked us instead if the PA had not told us what was going on. Then the PA came in and explained what they wanted to do. My loved one stated that she wanted to have the gallbladder removed but did not want to do it today here's where I became agitated. The PA's face became angry looking she started explaining the reasons she shouldn't refuse the surgery today. My loved one stated she wanted it but needed to get work stuff situated etc etc the PA's face became more grumpy looking but she remained somewhat proffesional, she said she would talk to the surgeon and see if they could schedule it tomorrow. 45 minutes later my loved ones stress level at max now now she just wants a cigarette and time for this to process they tell her she can't have a cigarette but came in a few minutes later and said well we can walk you out for a cig but she needs to get the surgery today. Max level stress and just wanting to be home to process this led my loved one to decide to leave AMA(against medical advice) because they were not taking no for an answer. While this was happening the nurses demeanor changed from friendly to angry as he ripped her IV port out and made a snide remark on see you again tomorrow. The Dr however saw my loved one trying to get the AMA forms and rushed over with actual concern for her well being on his face. He then with real concern explained everything that could happen but we appreciated his actual concern unlike everyone else that became angry that she just needed a little bit of time for processing. I know this a long story but as a staff that works at a hospital and has seen people leave AMA I have never witnessed anyone become angry at the patient for being confused and scared. This is disappointing on so many levels. The Dr showed true concern which is the only reason they got 2 stars and even shook our hands and wished us luck. Moral of the story Fox was good until you don't follow their plan then you become the bad guy not the kind of care I want for my loved ones or anyone else's.
Giving them one star is very generous. I would highly recommend getting an ambulance to Cooperstown or another nearby hospital because Fox is horrible and it will be a mistake going here. I only have one experience going here, but I can promise I will never be stepping foot in this hospital again. I went in to the ER with a big, deep open gash on my head above my eye. They made me wait at least an hour in waiting room before even being brought back into a room, the whole time with it gushing blood. Then it takes at least another 30 minutes for a doctor to come into my room. Then another 30 minutes or so for me to get my stitches done. I then went to call my mom, who is a nurse, and my nurse at Fox said not to and made my friend take my phone and wouldn't allow her to give it back. They were concerned about my headaches and bloody nose so they made me wait to get a CT scan, said they'd take me back soon. 5 hours later I was finally brought back for a CT scan. Ridiculous. They were worried about my brain bleeding and made me wait 5 whole hours. The whole 5 hours I was checked up on two times, only because my friend went out to complain. I also requested my CT results and images written in paper, and was told they were given to me in the papers they handed me but I was not. Also, they put a huge bandaid on my face that got stuck to my stitches, when newly done stitches need air so that is completely wrong. And they said get the stitches out in 7-10 days, when ALL face stitches should be out within 5 days otherwise there will be a scar like Frankensteins. Then today I call the ER to question whether a doctor or a plastic surgeon did the stitches on my face and the women on the phones says to me, and I quote exactly, "why do you need to know? you got them done. does it matter whether he was a plastic surgeon or a doctor" then I was rude back, so she answered my question then hung up on me. Very rude. I honestly think this hospital is run by a bunch of morons that do not know how to do their job.
I have always had a very positive experience at Fox! Contrary to some of the reviews I've read, staff is always very helpful and caring.
I've never actually been here before, but according to the critics, it seems that this hospital doesn't take care of its patients. This was my friend after she left your care. I will not disclose her name due to privacy reasons.