Banner Casa Grande Medical Center
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feedback about Banner Casa Grande Medical Center
Once again Banner Casa Grande shows itself as a Forrest Gump Hospital - you never know what you are going to get! Last time I brought my wife there she received reasonably good care; there were some issues but over all pretty good. This time around I brought my wife to the E.R. with Bronchial & C.O.P.D breathing problems. She was coughing & trying to catch her breath, in extreme respiratory distress. I got a wheel chair & wheeled her into the E.R. and stopped at the sign that said "wait here for registration". There was a couple in front of us that finished up within a couple minutes of our arriving. We waited to be called but the gal at the desk just looked at her computer while my wife continued to cough and gasp for breath. A minute or so later a young couple walked in; the girl was crying but we didn't see any signs of injuries but you can't tell by just appearances what's going on. About another minute later that couple proceeded to walk around us to the registration desk & the gal at the desk began to check them in. We were like "WHAT about US"! We looked around and the nurses at the triage tables looked at us but didn't come over to offer help to my wife (who continued to cough & breath hard). I turned my wife around and took her out to the car. A nurse came out as I was getting her into our car & offered to help. Too late - I don't trust that my wife would get prompt & good care at this place (at least at this time); I put her into the car & drove to Chandler Regional where she got immediate attention in the E.R., was put into I.C.U. for 1 day; her condition was treated quickly, compassionately & successfully and she was able to come home 3 days later. Sorry but even though we've had some good experiences at Banner Casa Grande, I couldn't take the chance, where as every time my wife has gone to Chandler Regional, she has receive top of the line excellent care & the nurses & doctors & entire staff are very helpful and nice to be around.
Can I rate it lower?? One star is way to much for this place. Discharged after 8 days with the kidney stone still in and absolutely no time table to remove it. Discharged with no instructions on what to do next. Suppose to have a blood test tomorrow but no one knew when or where. Left in as much pain as did when admitted and a huge bill. If anyone who has the choice of going to the valley for treatment do so . Don’t come here they’re pretty clueless and several were incredibly rude as well.
Nurse name Jenny at the icu department was awesome for taking care of my dad as well as Linda. The case manager Patti went beyond to help us out and always in communicating with us for updates. The filipino kitchen staff was really good at taking my dad’s food order and accommodation that they provided him.
The nurses are very nice everytime I go never have I been treating bad that's why I always go there for my emergencies.
Horrible horrible horrible. If I could give it no stars, I would. No privacy. I’ve been there about three times and they tell you your diagnosis in the hallway “waiting” area where other patients are around. Something very devastating happened to me and it was literally a person sitting next to me and I was VERY surprised that the Dr. still openly gave me my diagnosis and instructions even tho people were next to me and on the other side of the curtains in the hallway “triage” area. I felt so humiliated. I’ve had kids try to bother my IV, the other two times that I’ve been, I’ve got diagnosed with “most likely’s” and “maybe’s” and given medications anyways, and they’ve LOST my urine before. None of the nurses or Drs. seem sure about what’s going on with any patient in there. I’ve heard everyone’s diagnosis, issues and names in there and I remember faces, so if I ever wanted to tell someone’s business after I’ve left, I definitely would be able to.