Banner Estrella Medical Center
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Address

9201 WEST THOMAS ROAD, PHOENIX, AZ 85037 USA

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Phone

(623) 327-4000

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Consumer feedback about Banner Estrella Medical Center

Vee Unity
Vee Unity

1 out of 5 stars

posted 1 month ago

Very disrespectful staff. Manager has no morals. If you don't like your job then quit!! You think people would actually want to take the day off just to go spend 4hours in the waiting room. I thought when you took this job it was to help others, not judge them by their cover. If everyone just stop being judgemental they would know my boyfriend is not Mexican, he's native. Don't judge someone by their appearances. Racist is what I call this.

Susan Smith
Susan Smith

3 out of 5 stars

posted 2 months ago

I love the hospital, and the doctors, nurses, etc. However, myself and my family do not like to be told lies by the doctors. Tell us what is wrong, We are strong, we can take it. Don't just tell us it's an infection, then later find out exactly what kind of infection it is. Be up front. Nothing worse than being lied to by someone you expect to trust.

Jessica Rascon
Jessica Rascon

2 out of 5 stars

posted 5 months ago

I gave birth to my son here. The delivery nurse and my doctor were awesome during labor. After delivery, things went south. The next nurses to care for me and my son were rude and cold. I was not producing milk and my son was crying for hours due to being hungry. One nurse told me to just try and make him suckle for 15 minutes and still I was not producing any milk. An hour had past since my son was birthed and I had to keep pleading for the nurse to bring me a bottle because I was not producing. She told me she would go to lunch first and bring it to me after her break. Finally I peaked out into the hall and asked a random nurse if she would be kind enough to help me and she provided me formula within 5 minutes of my request. As I was feeding my son, the other nurse walked in and had the nerve to ask who had given me formula. Also when I was getting ready to check out of the hospital the nurse kept asking me if I had any other clothes for my son as he was wearing the one piece provided by the hospital since the outfit I brought for him had gotten spit up on. When I said no, she walked away annoyed. this being my first child, I was unsure if I had properly strapped him in his car seat and asked the nurse if I he was secure enough. She didn't say anything and continued to watch as I tried to get it right. when I went to pick up the car seat with my son in it she shooed me aside and tightened my son's straps without a word. It really made me feel like I was a burden. Seemed like the nurse was having a bad week and taking it out on her patient. Delivery nurse and Doctor get 5 stars. The nurses after them, horrible hospitality. This was in July of 2016. Didn't bother to leave a review about it then but don't want any other mamas getting treated that way.

jessica martini
jessica martini

3 out of 5 stars

posted 6 days ago

I’m putting 3 stars because my experience in the ER last night was good but also bad. I had kidney stones & when I got there, they were getting pretty busy, the wait was a little over an hour for everybody. Yet every single body in there would tell you I was definitely in the most pain & I should’ve been the first to be taken back regardless of prioritizing by who came first. My fiancé had to walk into one of the triage rooms when I was about to pass out on the waiting room floor from how much pain I was in, my hands and arms were literally going numb. They took me into the triage room, then I went back to the waiting room but then this is when my expierience got much better! I got called back a little less than 10 minutes after I was in the triage room, they had a doctor come in immediately to talk to me & get me started on fluids & pain medication & not even 15 minutes went by & they took me back for a CT scan. I was so so happy by their sense of urgency with me once they realized how much pain I actually was in! So 3 stars because their prioritizing kind of sucks, but once they realized what was going on, they were very quick & awesome!

Benjamin Feistner
Benjamin Feistner

1 out of 5 stars

posted 1 month ago

This place sucks for deaf patients. The staff are like deer in headlights when they find out my girlfriend and I are deaf. They are supposed to get video remote interpreting service ready PRIOR to the appointment. It is already known to them that we are deaf and it has been for the last 3 years but still every single appointment brings headache with the VRI system. A terribly unorganized place. The only thing I like about this place is the friendly secretaries. That is all.