Banner Estrella Medical Center

If I could give no stars if I could, but it would not be fair to the anesthesiologists who comforted me when I was so distressed after being neglected by the nurses who where in night shift. This hospital lacks staff with listening skills and compassion or maybe I was just unfortunate, but I hear and have read in the comments about others experiences as well so...When I gave birth it was the worst experience I ever had. I will not trust this place to care for me ever or a loved one. When I waked into this hospital I was ready to give birth and the nurses inside the room who were in charge at night gathered around like it was a social gathering. I kept begging for ice chips or water and they still stood there. I felt dehydrated during labor. The only thing that really stood out while inside the room is how they kept commenting on my feet and hands. By the time a doctor came in I was told I had to undergo an emergency c-section. The doctor told the nurses to medicate me to reverse my contractions which I remember the nurses took their sweet time to give me. I can very vividly remember the doctor left the room and had come back inside the room to wheel me out because the nurses remained gathered in their corner socializing. The day I left this hospital I left very distressed with a baby whose joints popped from shoulder to hips. I was distressed from the time I came inside the room when the nurses kept ignoring my requests. I have family and friends whom have also had a bad experience in this hospital to say least.

If no stars where an option I’d definitely choose that. No complaints about the doctor or nurses that helped me when I went into the ER, but the billing and outpatient department was a total joke. I was HELD in the ER room until I made a 950.00 payment. I have insurance and knew for a fact I was covered and my copay was only 125.00 but the lady insisted and MADE me pay the 950.00. I was told I could not leave until I paid. So I paid, a couple weeks later after going back and forth with my insurance I was told i was only suppose to pay the 125.00. After dealing with your department I did receive a refund a couple months after. I’ve always avoided ALL Banner institutions due to there bad reputation and thought people where over doing it but now I know Banner is the absolute worse. Due to ones low knowledge you guys will have yet another lawsuit.

It took 2 hours to be seen and 2 hours after that to be discharged. There were only 6 other patients so I'm not sure what caused the wait, but it was long. If I base the review off the awesome lady Nurse it would be a five, but there was a strange guy nurse that made a funny face at my daughters and I. I'm not sure if he just had RBF or what. The lady Doc was informative.

The wait time is long but it’s a hospital, not a doctors office. Went in for a wound in my mouth not healing right and they gave me what I needed and recommend some other places for check up as well. First time being at a hospital in Phoenix since I moved in from out of state. Nurses were nice, decent human beings. Not as bad as what I thought it was going to be since reviews made it seem worse than what it was. Though I wonder if wait time has to do with how many people are staffed in that unit. Overall I’d go again if I needed to.

Must have been there on a good day based on some of these reviews but I went in last Friday for spinal surgery and everyone from the registration nurse to the nice young man who wheeled me out the door afterwards was just as nice as can be. Every nurse who helped prep me for surgery were so kind and attentive, I honestly felt like I was the only patient there that day. Dr. Teff from Phoenix Spine did my surgery and he was amazing and so was his surgical staff. They all made me feel comfortable and I had zero stress going to surgery.