Banner Payson Medical Center

This ER is wonderful the doctor came in to check in on me 5 times. I came in for trouble breathing and everyone was so compassionate from the lines team to each and every nurse, and every one I came in contact with. When the doctor asked if I was in pain he addressed that issue along with my severe asthma. The whole staff was wonderful and knew I am a patient with severe medical issues and took care of me with percent knowing they had to act quickly. After needing 7 breathing treatments steroids, magnesium and something for pain they where able to send me on my way. Thank you banner staff.

Zero Stars! I am a 68 year old single individual that had a routine procedure at Banner Payson Medical Center. I live alone, am self-reliant, and over the course of several months ahead of a procedure recommended by my PCP I was asked by several different hospital personnel if I had someone to check in with after the procedure. My initial response was that I didn't have a 'babysitter' and I was told explicitly that I didn't need anyone at my house for 24 hours, just someone to check in with. I had several people that I would be checking in with and that was acceptable. I was asked at least twice, at the hospital before the procedure if I had someone to check in with and I gave them the same answer, 'Yes, there are five different people that I have arranged to be in contact with.' Everyone I dealt with was wonderful until after the procedure when a 'Big Nurse', 'Nurse Ratched' type butted in, claimed to be in charge, and demanded to know who would be staying with me. I told her, 'No one,' that I had several people lined up that that would be checking in on me. She said that I HAD to have someone staying with me for 24 hours and that she wouldn't discharge me unless I did. I explained again that I had been told all along that a 24 hour babysitter wasn't necessary but that wasn't good enough with Big Nurse. She didn't believe me and wasn't going to let me go home. In July I had an in-office consultation with the physician that would be performing the procedure and he sent me home with 'Preparation' Instructions. They stated: ...someone needs to check on you for 24 hours later. The Preparation Instruction made no mention of having to have someone at my house for 24 hours after the procedure. At the hospital, after the procedure had been completed I was given another document titled, 'INFORMED DISCHARGE'. The 'Discharge Instructions' stated: Have someone stay with you, if needed. I emphasis the wording, 'if needed'. 'If needed' does not translate to 'must have'. I got into a shouting match with Big Nurse and she finally relented and allowed me to go home. This person obviously had not read the discharge instructions issued by the hospital and she should not be in the position of not allowing a patient to be discharged if they don't match her 'expectations' while adhering to what is required to, and stated by, the hospital's own discharge instructions. She caused me a lot of unnecessary grief and distress and she needs to be put in some other capacity where she is not directly involved with the patients. She is a misinformed bully and needs to go.

69 year old male. Rushed to emergency for severe spinal back pain. Couldn't breath and pain was unbearable. At emergency was shot full of pain meds which I told doctors doc no good. No x-rays, CT or MRI were taken. Later in emergency for 5 hours. Where two blood samples were taken. Finally to doctors came in and said there is nothing they could do for me. I asked to be transported to PHX to which they had no reason To do that either. No test or examination ever performed. Only large amount of pain meds administered. Which did little. Then they said I could leave. How can such an inept hospital operate. Doesn't Payson deserve good hospital care? I was able to get a ride (I am single man and live alone) to Phoenix hospital. Waiting results for possible legal action. All this is only my opinion but I probably lay and die before I ever go back to Payson banner.

I was super impressed with the labor and delivery department! All the nurses were amazing! I had the best experience!

Banners billing department is so messed up. They want you to do all the work between your insurance and them. My husband was put in the hosptial last year and Banner called my insurance to make sure that we were covered.They both agreed that we were. Now they are saying that they are not in network with our insurance under the multi plan. On the multi plan network web site Banner is listed that they are. I have called and givin the multi plan number to banners billing department and of course they have not called. I have to pay 2 payments one for me and one for my husband that is more then our house payment. Asked for help and I get told to call the insureance and have them pay. What is a person to do file bankruptcy?