UPDATE: a lovely woman from banner’s scheduling department reached out to me today to personally apologize for the inconvenience. At the end of the day the situation that occurred could happen to anyone and i appreciate her searching through the data base to hunt down my contact information. She also said she would pass along my contact information to the lactation specialist so that i could receive the help i was needing. I feel that she went above what she needed to to rectify the situation and am very appreciative.
I loaded up my 7 w/o kid in 105° weather to drive 40 minutes for your regularly scheduled 11 am breast feeding support group. Get here to find that the 11 am group (which has signage posted at the front desk and your “information” line acknowledges is at 11 am today) has been moved to 2 pm. And this was only after i waited around for 40 minutes trying every phone line and desk for answers! I had my baby wait to eat so that i could get the help i was needing so she was screaming in your lobby desperately wanting to eat. I won’t be back for your group, i will find somewhere else to go. This was ridiculous.
I gave this 2 stars instead of 1 because my delivery experience was good. I liked my delivery and care nurses, my delivery doctor and my anesthesiologist. However, your delivery waiting room and elevators are disgusting! Looked like they hadn’t been cleaned in ages.