Banner Thunderbird Medical Center
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Address

5555 WEST THUNDERBIRD ROAD, GLENDALE, AZ 85306 USA

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Phone

(602) 865-5555

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Consumer feedback about Banner Thunderbird Medical Center

Cassie Scott
Cassie Scott

5 out of 5 stars

posted 2 weeks ago

I love everything about this medidal center! My families go to for an emergency. My youngest will be born here & the few times I had to come in the maternity ward they are always so gentle, informative, caring. Ive only had one issue with one nurse in the maternity ward named Jen. Had her twice - she was very rude, rolled her eyes at my grandma, never even let me fill her in on what was going on or how I was concerned. I now let them know upon arrival she is NOT allowed in my room. They respect my patients rights. Other than that everyone is so friendly, the entire medical plaza is clean, cafeteria has really good food. You are in good hands if you have to come here pregnant, for an emergency, admit your children, whatever the reason this is the place to go & to be well taken care of!

Stacey Garcia
Stacey Garcia

5 out of 5 stars

posted 1 month ago

I had my first baby here 2 weeks ago , and I couldn’t have asked for a better experience. From the moment I arrived I felt that me and my baby were cared for. I had four different nurses during my time in labor and delivery and I wish I remembered all their names because they were all amazing! The two nurses that were in the room while I was getting my epidural helped tremendously I don’t think i could’ve been so calm without their amazing spirits there to keep mine up. I do remember Janessa (I hope that’s how to spell it) she was the nurse that in the room during the delivery and she was perfect. She was kind , and very supportive. She actually ended up delivering my daughter basically on her own because my baby didn’t wanna wait a couple minutes for the doctor. Thank you everyone and anyone that I interacted with , you guys made this such an amazing start to being to mother.

Sandra Ortega-John
Sandra Ortega-John

5 out of 5 stars

posted 1 month ago

Excellent care. Was in labor and went to ER because I could not make it to St Joseph's. Delivered my baby within 20 mins and entire time nurses, nurses aides and doctors were caring, quick and very supportive during delivery. During the stay, the nurses were amazing. With the exception of a few staff members who were rude, I would recommend this hospital to family and friends. A few bad apples can't spoil the bunch. Every staff member from doctor to kitchen or housekeeping was friendly and always asked if we needed anything else. Would have loved to get more help with breastfeeding while I was a patient, but otherwise was a great experience. 😊😊

Tawny Hernandez
Tawny Hernandez

5 out of 5 stars

posted 3 months ago

Had my baby here on May 11, 2018. All my nurses were extremely nice and very helpful with every need or request I had. Every shift rotation, each nurse had made reports to the new nurse coming in making it 10 times easier on us patients. A special thank you to all the nurses who helped me through the new process of becoming a new mom! Great staff! Great service! Hoping to be able to keep having my babies at this hospital!

Elizabeth Kennedy
Elizabeth Kennedy

2 out of 5 stars

posted 1 month ago

UPDATE: a lovely woman from banner’s scheduling department reached out to me today to personally apologize for the inconvenience. At the end of the day the situation that occurred could happen to anyone and i appreciate her searching through the data base to hunt down my contact information. She also said she would pass along my contact information to the lactation specialist so that i could receive the help i was needing. I feel that she went above what she needed to to rectify the situation and am very appreciative.

I loaded up my 7 w/o kid in 105° weather to drive 40 minutes for your regularly scheduled 11 am breast feeding support group. Get here to find that the 11 am group (which has signage posted at the front desk and your “information” line acknowledges is at 11 am today) has been moved to 2 pm. And this was only after i waited around for 40 minutes trying every phone line and desk for answers! I had my baby wait to eat so that i could get the help i was needing so she was screaming in your lobby desperately wanting to eat. I won’t be back for your group, i will find somewhere else to go. This was ridiculous.

I gave this 2 stars instead of 1 because my delivery experience was good. I liked my delivery and care nurses, my delivery doctor and my anesthesiologist. However, your delivery waiting room and elevators are disgusting! Looked like they hadn’t been cleaned in ages.