Baptist Health Lexington
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feedback about Baptist Health Lexington
I'd give it no stars if I could. They sent me home without checking anything for abdominal pain.. I went to a separate hospital after and tunes out my gallbladder was about to burst. I had to have emergency surgery.
This is a very clean and a very good hospital. We had an issue with on RN, but the Head Nurse and the Charge Nurse on Duty addressed it immediately when we brought it to her attention. You will always have on bad seen to make things less than perfect, but you cannot allow it to destroy your impression of an entire company or an entire facility; plus, if you do not bring it to their attention you are doing them a disservice because they do not get the opportunity to correct it! :-) 👍🏻
Parking was never a problem and my Mother-in-Law was treated very well by the nurses and the physicians.
There are many dedicated professionals here. But the last day of my mother's time here was not reasonable. Her doctor cleared her to go at 7:30. Her treating nurse ignored her leaking surgical drain for four hours, and only responded when other staff were asked for help. Then she claimed that the paperwork has just magically appeared right after others were asked for help.
Again, I deeply admire many working here. But I am even more deeply disappointed in how my mother was treated.
They took great care of my husband, answered all my and my husband's questions 👩⚕️👨⚕️👍
The staff seem great, the new hospital addition seemed great at first, but the noise exhausted my patience. We heard noise from every wall and from outside (from the 5th floor). If this were a hotel we’d packed our bags and left, never to return. It was no surprise that the cold air coming thru the windows since this has been the case in every hospital I’ve been in for the past 20 years. However this is the first time noise has been this big of an issue. The room next to us was extremely loud until 1am even though the nurse was informed by my wife several hours earlier. Considering this is new construction it shows the lack of true concern for the patients recovery. The only solution is to place sound barrier materials over the walls, but this is an investment in which the hospital clearly has no concern. Very disappointing. If it wasn’t for the doctor and medical staff, I’d consider a different hospital in the future.
The cafeteria food was old and dried out. I wasn’t about to touch the pizza, the burgers felt like they’d been there a few hours, the buns were dry around the edges like they had been exposed to the air for several hours. Options were very limited since I was within an hour or two of the evening closing time. Considering the price of the food, I would expect comparable quality. It’s not often I feel fast food would have been a better option. I’ll never understand why hospital cafeterias leave food prepared and exposed to the environment.
A weird thing for me was the lack of signs. You had to explore at times to know which direction you needed to walk. One elevator would not stop on a 4th floor and was clearly having technical issues. Normally I would not mention these two issues in a review, but I’m reaching my limits with the multiple frustrations and feel it is worth mentioning. If I can notice these problems then so can administration. Someone clearly isn’t paying attention. This hospital addition was a multimillion dollar addition, tens of millions. But it feels cheap and minimalist.
Our medical staff gets 5 stars. The environment, building, and food gets 2 stars.