Baptist Health Lexington

Horrible staff and don’t care about patients. They care about their own self

Someone on the 3 floor make fun of me and they do not want my dad out of bed for 2 weeks

They forget to feed him for 4 or 5 days

BAD HOSPITAL NEED TO BE SHUT DOWN FOREVER

WE WILL NEVER BE BACK AGAIN

WE WILL GO TO UK OR SAINT JO IN LEXINGTON KENTUCKY

I'd give it no stars if I could. They sent me home without checking anything for abdominal pain.. I went to a separate hospital after and tunes out my gallbladder was about to burst. I had to have emergency surgery.

WARNING: DO NOT GO TO BAPTIST HEALTH ER unless you want to get a surprise bill from their ER Physicians. Here's the deal - while Baptist Health will most likely accept your insurance (in-network), and abide by the negotiated prices with the insurance company, their ER Physicians are actually a separate company called Central Emergency Physicians PSC. They DO NOT disclose this when you go there. Not a word. Central Emergency Physicians PSC ARE NOT under the same contract and will NOT accept your insurance plans negotiated rates. So 3 months later you WILL receive a SURPRISE bill from CEP for your ER visit. My bill from CEP was $2011.00. They accepted a $453 payment from my insurance company (the in-network) and billed me the $1557 balance. I had already hit my $1500 deductible for the year and my $5500 Out of Pocket maximum from my insurance company, so when I went to the ER, I had already researched that Baptist Health Hospital was in-network and so I thought I was covered. They don't disclose anywhere on their website that I could find that they staff out of network ER physicians(it might be hidden somewhere but I couldn't find it), nor do they make this clear when you actually go to the ER. So basically they've got you over a barrel. This practice of surprise billing is ILLEGAL in 15 states (unfortunately backassward Kentucky isn't one of them). So why does Baptist Health knowingly and willingly not make the physicians they employ for their ER (which is advertised as in-network to my insurance company) accept the same insurance plans? I think it's obvious. While the administrators and executives make their millions, it's quite clear they have no ethical concerns over SCREWING OVER people who didn't realize they were walking into a scam. The very least you could do is warn people properly. Even though I was in agonizing pain, I would have suffered another day or two to find a hospital and physicians that were on the same page and that were actually really going to be covered by insurance. Any lawyers want to take on this unfair business practice? Contact me. It's simply wrong that you operate like this and you know it.

Cardio department doesn't answer the phone, doesn't return calls, says to dial the operator but there you get a message that the operator isn't available. I have had the same issue over and over and am more than tired of it, not to mention afraid I'll die before I get through. I called 8 times one day and talked to no one - ended up in ICU at a different hospital. What does a patient have to do? Good grief - I had my pace maker for 3 months before you all even noticed you didn't give me a monitor. I had the cell tower plug-in for over a month before you all noticed you forgot to activate it. I had a Watchman implanted in my heart to get me off blood thinners and a year later I'm still on Eloquis. HELP!!!!!!! I was last at the clinic on 11/7 and was told I would get a call in about a week to schedule an ablation for my a-fib - here it is 12/20 and not only have you all not called, I can't get anything but a stupid answering machine.

This is a very clean and a very good hospital. We had an issue with on RN, but the Head Nurse and the Charge Nurse on Duty addressed it immediately when we brought it to her attention. You will always have on bad seen to make things less than perfect, but you cannot allow it to destroy your impression of an entire company or an entire facility; plus, if you do not bring it to their attention you are doing them a disservice because they do not get the opportunity to correct it! :-) 👍🏻

Parking was never a problem and my Mother-in-Law was treated very well by the nurses and the physicians.