Baptist Memorial Hospital
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feedback about Baptist Memorial Hospital
I know the ER is packed and people don't feel good HOWEVER staff does not have to be rude. I have witnessed the same some be rude to multiple people for no reason. They asked a question. You don't have to answer but if you do you don't have to be rude. Maybe this isn't the right profession for some people who work here
Please do something about the staff! They are the most unprofessional people I have ever dealt with. I will not go into details because I will be filing my compliant with the corporate office which I doubt will do any good since I still see I'm not the only one who has a problem with this hospital and it's staff. Unacceptable.
From the moment I walked thru the door the staff was amazing. Ms. Jackie kept me laughing Mrs. Joyce, and Tasha they were all on top of their jobs. Tyler is hilarious but stayed on point and knew his stuff. Mrs Bell kept me on track and she had 47 years of knowledge. Thanks to my heart catheterization team you guys made my short stay awesome. Oh I cant leave out Tyler's sidekick Katina.
I was with my daughter to get a injury looked at and had the unfortunate chance of meeting a worker named shayla. She was rude and unprofessional. she completely ignored me when i spoke with her with questions i had. but had no problem speaking when a African american male walked up and spoke with her. i hope this is not how this facility operates. go else ware whenever possible.
(Pretty long but worth the read) I understand a city hospital is busy and wait times will be long, but I was brought in on an ambulance with severe chest pains and an abnormal EKG (taken on the ambulance). A doctor(?) came into my room to do an additional ekg for some reason, and never once introduced himself or asked my name or showed any kind of hospitality.
He then lifted up my shirt without warning me, exposing my bra and breasts to the entire room (I’m a 19 yr old female, the curtains weren’t even closed) and begun to stick the ekg stickers in various places. A kind nurse quickly closed the curtains but I placed my shirt down when the doctor turned away to get more stickers (I’m not sure what they’re called) anyways, as I was incredibly uncomfortable. The doctor came back over and pulled my shirt back up, and I told him that the Paramedic was able to do the ekg in the ambulance without lifting my shirt and if they needed to lift my shirt, I would like to request a female doctor. He told me very bluntly that “I’m your only option, take it or get out”.
I couldn’t believe what I was hearing and since I was in so much pain, and worried about my heart, I allowed him to place the stickers on my chest, but I did not allow him to lift my shirt. He seemed very annoyed at this, and I might have been able to understand his point of view if he had been kind or at least introduced himself, but I was in a room with a strange man who exposed my body without my warning.
I later tried to file a complaint at the front desk upon my discharge, but was met with an equal level of unprofessional customer service as before. I just wanted the whole experience to be over, and so I just left.