Baylor Orthopedic and Spine Hospital at Arlington
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feedback about Baylor Orthopedic and Spine Hospital at Arlington
I was in this hospital for 3 nights after my bi-lateral knee replacement. I had such wonderful care! I felt as if everyone truly cared about my recovery and well being. I had immediate response from my call button. When being helped to the bathroom, the aide/nurse would always straighten my bed, fill my water jug, get new ice packs for my aching knees. Once while being helped in the shower, the aide came in with a warm blanket to dry me off. It was this extra kindness that makes this such a great hospital. I had my husband go home at night because we were so confident I would be taken care of and I was! The night staff (Larry!) Seemed especially attentive, being right on time with pain meds and believe me that is important! The food was even yummy! The therapist (love Cory!) Were encouraging and attentive. I had all confidence in Dr. Pond as my surgeon. He was very caring and professional. I would 100% recommend using this hospital.
My mom was here over a year ago and had her left knee total replacement. The experience was great!!!! Now she's back again replacing her right knee!!! Very professional and caring staff! Would recommend to everyone. Dr Lowry is great!!!
Terrible facility to deal with. Incompetent billing service. They take your copayment upfront at the time of service. You think you are squared away until a bill comes weeks later asking for hundreds more! Then when you call and question your bill... they say they can't give you an itemized statement.... the clerk is telling me SHE has to send an email to request releasing an itemized statement... and it could take a few days!!! ....oh but they sure can mail, email, verbally tell you dollar amounts and your balance on the spot...ready to take your credit card over the phone!
VERY DECEPTIVE BILLING PRACTICES.
Unethical scheduling to inflate and duplicate facility charge. Here's the deal with me; I need injections that take literally 3 minutes from start to start.. an assembly line of patients and mine is with a local anesthetic in my neck and lumbar every 6-9 months because that's all it lasts. They refused to do both my neck and lumbar at the same time (I used to live in another state and that doctor did both!) Instead so they could charge a $6000 facility fee TWICE!!!! OMG!!! To make a patient come back 7 days later just so they can bill a second facility charge..this is over and unnecessary utilization of resources and why our healthcare system is broken...greedy corporations...yes Baylor is a business and a Corporation.. so is the doctor groups... and these specialists..the orthopedic surgeons get reimbursed more if they DO NOT perform a "second site" but instead bill a single procedure code at a time in separate visits. They ALL DESERVE TO BE PAID RATES SIMILAR TO SOCIAL MEDICINE PAID THE WAY THEY DO IN CANADA!
My husband has been here for 5 days and everyone has been absolutely amazing! We have really enjoyed our overnight tech, Katanya is an absolute angel, they might want to hang on to that lady!
I had a surgery back in 2016, that my insurance company had already agreed to and should have paid for. When they didn't, Baylor Orthopedic and Spine of Arlington Texas, did not care. The only thing they wanted to know, was how was I going to pay the $10,709.06. They had no advice or help to offer at all....only, "How would you like to pay this bill?"
They sent my file to collections. And by luck, the lady with Mnet was Linda Satter. A nice lady out in California.
She wanted to know all of the details...she wanted to help. She advised me of what I needed to do, and explained the situation to me. I got off the phone with her and got to work on Humana. They tried to stone wall me and say the procedure was out of network, even though they approved it prior to the procedure. But Linda had already coached me on that...and I was ready for them.
Bottom line...I received the EOB and Humana paid the bill!!
There was with absolutely no help from Baylor's billing dept.
Many thank yous to Linda Satter. I can't believe it's the collections lady that was so helpful, in helping me figure this out.
Why couldn't Baylor help me and advise me? Seems it would have saved them some $$$.