Baylor Surgical Hospital at Las Colinas

I have a great ENT Dr in the medical blog and have never had a bad experience with any of the personnel Dr office or hospital staff

Admissions, nursing, and PT staff good. Went in for surgery on a Wednesday and was discharged on a Friday. Was told at time of discharge that surgeon has ordered Home Visit PT through Guardian. No call from Guardian Monday. Called and left message for Tamara (social worker) Monday afternoon. No return call by Monday morning, so called again and call goes to voice mail. Finally get a call back after 12:30 from someone saying that Tamara went on vacation Monday and "apparently" Guardian did not receive orders that were supposed to be sent Friday. No one takes responsibility at this facility for this screwup. Tamara obviously went on vacation mentally the day that orders were supposed to be confirmed. After two calls to this facility, staff found the orders and resent to Guardian Home Health. Staff's non-chalant attitude is unacceptable. Now blaming the delay on the surgeon's office. If Tamara had sent orders on Friday as claimed, they could have gotten in touch with surgeon Monday. Now will be delayed in my recovery due to lack of professionalism by hospital staff.

I’ve had multiple surgeries throughout out my life and I must say, this hospital is hands down the BEST I’ve ever been too. Every single staff member in all departments leading up to and day of surgery was incredibly nice, friendly and professional. Best hospital service all around and the best surgery/recovery I’ve ever had as well with Dr. Neil Shah and his staff. Thank you so much, I have a STRONG feeling I’ll have a quick and painless recovery to it’s fullest and I can do the things I love once more! Oh, I almost forgot haha I had disk replacement in my neck for the surgery.

BEST STAFF EVER!!!!

If it weren't for them I dont think I would be as far as I am today.

I had major back surgery on June 13th. After surgery they took such GREAT care of me. They had me walking the same night. And every time I needed them, they were right there. Every time I wanted to walk even unscheduled, they were right there with me. Always encouraging, always pleasant, and also empathetic of my pain. I wish i could give more stars!!! You all ROCK!!! Thank you so much for everthing.

I had an awesome experience here. I was admitted for an outpatient surgery under GA. I was nervous since this was my first surgery ever. The hospital staff took great care of me. They were very efficient and attentive throughout my stay. I was in and out of the hospital without any wait time , yet never felt I was rushed. I sincerely thank Helen (pre- op nurse)and Penny (recovery nurse) for being gentle souls and taking such a good care of me. You guys are awesome and wonderful people. Since I was knock out under GA, not sure who else I was helped with. But in general , I am very satisfied by overall experience. Thank you !!!