Beth Israel Deaconess Hospital - Plymouth

I have been there several times in the past three years none of my experiences have been good. Went in for stroke symptoms; told to see a dentist. The NP wouldn’t look up until I complained.He admitted me after seeing me. Broken knee; same NP. Told me I was fine, no bruises swelling or bone injury. May have soft tissue injury. Asked him a question about soft tissue and he scolded me. I did have bruises, swelling and a fracture. 4 Days Later went in for what I thought was a heart attack. It wasn’t. I was put to the side. I was told to be quiet because I was writhing in pain. I had a pulmonary embolism. If the ER Dr. didn’t question my knee injury I may have died.
Went recently for a stroke. ER doctor was asking me questions but another person was giving answers. The DR focused on that person until I told them to leave. The neurologist saw me for about 5 minutes. Told me not a neurological problem. Cleared me to return to work upon release from hospital. Although I wanted to work I couldn’t have. I wasn’t able to walk well or do routine things. It took two months of rehab before I was cleared. There are great staff that work there but they are overshadowed by the horrible ones. I have complained to the hospital but it hasn’t accomplished anything.

I have lived in Plymouth for more than 30 years. I have been in the ER department on many occasions when my children were younger, and have had terrible experiences with the staff at the ER desk off and on through the years.
I went into the ER last week and had to be wheeled in by my friend who brought me there. Do you think one of THREE women standing behind that admitting desk would help? NO. After my friend wheeled me right in front of the ER admitting desk, she went to park her car.
I was in EXTREME PAIN , crying because of the pain, and these three woman did not even acknowledge me! I said to them that I am in extreme pain and need to see a doctor. My response was "you'll have to wait a few minutes"! WHAT? Besides the fact that there were only FOUR people sitting in the ER, what in the world was holding them up? They were joking with one another. TERRIBLE.
Got into the ER and the doctor was fabulous. The nurses were excellent. My condition is one that I will not post; however, I was in extreme NEED of a catheter BEFORE I was given 16 ounces of liquid for a CT!! I thought that I could have been had been experiencing sepsis!
The urologist came in the next morning and was asking me why I "jumped ship" on him, and went to another urologist, and that I had kidney stones, etc... WHAT????? WRONG PATIENT DOCTOR-WOW!!!!!!!!!!! Then he patronized me! His comment was something like "you're tired, had a long night". PLEASE- I suggested that he recheck the chart! He came back in (no apology) and rattled off what HE wanted me to do. After I have a doctor communicate in this manner, I MAKE the decisions as what is best for me. HE CLEARLY showed me that he didn't.

My own PCP had to call me on my CELL PHONE as she could not get through to the front desk on the floor that I was on to provide important information! I had to ring for a nurse to come into my room and speak w/ my PCP's office on MY CELL PHONE!!!! There was a doctor's name next to my room number whom I have never met in my life! This hospital has some wonderful new physicians, nurses, and CNA's. Your ER staff needs TRAINING. And, the COMMUNICATION FACTOR is UNACCEPTABLE.
I will end on a positive note, as I am thankful for your ER physician and nurses who took my condition seriously. I am grateful for their insight to my situation.
I am sharing as I have seen that "the owner" of the hospital reads these reviews. This is about educating some of your employees, or letting them go. There are plenty of folks that have more compassion, and alertness than SOME of your staff did on June 9, 2016.

1.5 hours waiting with no one there. 2 hours in a hallway, rude staff. Not the same as Jordan used to be. Management should be embarrassed and ashamed. This place is the worst.

I recently came in to visit a friend in the ER and was escorted back by the security guard with all the tattoos. He was very nice and helpful not to mention he is very attractive. Wouldnt mind being taken down by him! If my eyes serve me right he appears to be packing down there if you catch my drift. He definitely made my visit a lot better. Ladies if you want some serious eye candy go check this hottie out!

They are extremely understaffed! If the are associated with Beth Israel hospital in Boston? Then they definitely have money to hire more doctors & nurses at that Plymouth location. Plus the staff in the ER seem not to care (almost like they can't lose their jobs). You are in the wrong profession if you can't deal or communicate with people (especially injured & sick people). I waited 6.5hrs in the waiting room & another 2hrs in the exam room on a Saturday afternoon. Plus I saw young kids waiting just as long in the waiting room. Ridiculous! Hire more staff or close down that location. It's that simple!! Spend the money