Beth Israel Deaconess Hospital - Plymouth

I have lived in Plymouth for more than 30 years. I have been in the ER department on many occasions when my children were younger, and have had terrible experiences with the staff at the ER desk off and on through the years.
I went into the ER last week and had to be wheeled in by my friend who brought me there. Do you think one of THREE women standing behind that admitting desk would help? NO. After my friend wheeled me right in front of the ER admitting desk, she went to park her car.
I was in EXTREME PAIN , crying because of the pain, and these three woman did not even acknowledge me! I said to them that I am in extreme pain and need to see a doctor. My response was "you'll have to wait a few minutes"! WHAT? Besides the fact that there were only FOUR people sitting in the ER, what in the world was holding them up? They were joking with one another. TERRIBLE.
Got into the ER and the doctor was fabulous. The nurses were excellent. My condition is one that I will not post; however, I was in extreme NEED of a catheter BEFORE I was given 16 ounces of liquid for a CT!! I thought that I could have been had been experiencing sepsis!
The urologist came in the next morning and was asking me why I "jumped ship" on him, and went to another urologist, and that I had kidney stones, etc... WHAT????? WRONG PATIENT DOCTOR-WOW!!!!!!!!!!! Then he patronized me! His comment was something like "you're tired, had a long night". PLEASE- I suggested that he recheck the chart! He came back in (no apology) and rattled off what HE wanted me to do. After I have a doctor communicate in this manner, I MAKE the decisions as what is best for me. HE CLEARLY showed me that he didn't.

My own PCP had to call me on my CELL PHONE as she could not get through to the front desk on the floor that I was on to provide important information! I had to ring for a nurse to come into my room and speak w/ my PCP's office on MY CELL PHONE!!!! There was a doctor's name next to my room number whom I have never met in my life! This hospital has some wonderful new physicians, nurses, and CNA's. Your ER staff needs TRAINING. And, the COMMUNICATION FACTOR is UNACCEPTABLE.
I will end on a positive note, as I am thankful for your ER physician and nurses who took my condition seriously. I am grateful for their insight to my situation.
I am sharing as I have seen that "the owner" of the hospital reads these reviews. This is about educating some of your employees, or letting them go. There are plenty of folks that have more compassion, and alertness than SOME of your staff did on June 9, 2016.

I recently came in to visit a friend in the ER and was escorted back by the security guard with all the tattoos. He was very nice and helpful not to mention he is very attractive. Wouldnt mind being taken down by him! If my eyes serve me right he appears to be packing down there if you catch my drift. He definitely made my visit a lot better. Ladies if you want some serious eye candy go check this hottie out!

They are extremely understaffed! If the are associated with Beth Israel hospital in Boston? Then they definitely have money to hire more doctors & nurses at that Plymouth location. Plus the staff in the ER seem not to care (almost like they can't lose their jobs). You are in the wrong profession if you can't deal or communicate with people (especially injured & sick people). I waited 6.5hrs in the waiting room & another 2hrs in the exam room on a Saturday afternoon. Plus I saw young kids waiting just as long in the waiting room. Ridiculous! Hire more staff or close down that location. It's that simple!! Spend the money

If you have a very serious emergency then do not go to this hospital. They are in no hurry and/or seemingly grossly understaffed. This has been proven to me on multiple occasions. Near by hospitals do not have this issue. Go elsewhere if you are in a hurry. I only gave them 2 stars instead of 1 because the birth place is actually amazing. All 3 of my children were born there. Great staff in there.

This place isn’t really a HOSPITAL it’s a JOKE!!!!
The staff is extremely RUDE they aren’t professional at all. Oh, but they do love to talk to each other rather than work. It took them more than a half and hour to get acknowledged and the worse part, was my husband had to grab a nurse to clean up a PILL from the floor. I can go on but why bother am just glad that this was a one time thing.