Blount Memorial Hospital

Picking up after the staff, bathroom not clean, alarm going off and no one comes. After asking three hours for ice still none. Poor poor attitude. Use to be a good hospital don't know what happened.

My nurses and staff have gone above and beyond anything I could imagine. Things were explained to me clearly and consistently. They were extremely busy but I always felt like I was treated as an individual person and not a case.
The bedside manner was both professional and personal. It felt more like I was a guest at a hotel vs a nameless, faceless, number.

I have truly never had such a wonderful experience in a hospital, even when I had my son.
Special Thanks to Kim, Mika, Kayla, and Sherry in the maternity ward. I wasn’t there for anything maternity but it was the only room available.
They made me feel at home and I will drive past any hospital to get the care I received at Bount Memorial.

I took an elderly patient (84 year old) to the doctor on Thursday, Jan 3, 2019. The doctor referred us to the ER a cardio nurse went with us and informed the ER staff that she needed to be checked immediately that she was in afib .They told us to sit in the lobby and they would get to her. After 3 hours the patient had not been seen, the patient was so upset that she choose to leave. The staff was rude and uncaring. Thank you Blount Memorial.

Since we moved here, we’ve been warned to never use Blount Memorial. The horror stories abound. We had little choice but to use them when my son was sick on Christmas Eve and Children’s Hospital had a six hour wait time. The staff was attentive and kind, and they kept him in a secluded wing to prevent him being exposed to the flu/RSV that was hitting hard at the time. I’m incredibly grateful to the staff from that night!

My review is aimed at the experiences I’ve had with their billing team since then. Whenever I call to pay the monthly bill, they never can find my son’s bill. They’re super rude, incompetent, and leave you sitting on hold for quite a long time. Twice I’ve waited on hold for 20 minutes only to be hung up on. I called back the first time and they rudely informed me that they would never leave someone on hold that long. I doubt anyone in that department knows what they’re doing.

My father was recently and unexpectedly admitted to the hospital. Overall, the quality of care met the need. However, I would like to specifically point out the care provided by Jordan, one of his nurses, David List - a physical therapist, and Dr. Mark Green, hospitalist. These three men set the standard for all BMH employees. Compassion, care, kindness, understanding, time and consideration of patient and family were exhibited throughout his stay. I was especially impressed with the time Dr. Green spent listening to our family questions and concerns. It made a most difficult situation much easier.