Bon Secours St Marys Hospital

Address

5801 BREMO RD, RICHMOND, VA 23226 USA

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Phone

(804) 285-2011
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Emergency service available

5801 BREMO RD, RICHMOND, VA 23226 USA

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Consumer feedback about Bon Secours St Marys Hospital

Bon Secours St. Mary's Hospital
Reviewed from Google

3.5 out of 5 stars

Kimberly Washington
Kimberly Washington

1 out of 5 stars

posted 2 days ago

This used to be my go-to for emergency services, but after a recent experience I will be going elsewhere. “Non-emergent” patients are corralled on top of each other in one dirty room. Bright fluorescent lights and two TVs blasting two different channels. Sick patients were hunched over in uncomfortable chairs. Nothing was cleaned the entire two hours I was in the “focused care waiting room”... patients came and went out of the same chairs that were never cleaned. Medical waste was on the floor, I didn’t see the nurses wash their hands once. Nurses attending in this room (when they were actually there) barely spoke to me, and “hang on” was the constant refrain. Nobody asked the entire time I was there how I was feeling or whether I needed anything. They clearly had no interest in making the patients comfortable.
St. Mary’s can change their motto to “providing MEDIOCRE help to those in need”

Paige Przybylek
Paige Przybylek

1 out of 5 stars

posted 2 weeks ago

L&D was awesome but the postpartum unit had some rude women. I asked if they misplaced something while moving me from L&d and they were very rude and also didn’t get me a lactation specialist until 1 hour before I was discharged.

I also went to the ER this evening for a postpartum body issue and they wrote something completely false and blamed it on the medical scribe didn’t help that my nurse was a classmate in high school and thinks I have this disease that I never stated having!!!!

Vera Lipscomb
Vera Lipscomb

1 out of 5 stars

posted 3 months ago

This is always a terrible place to come for pediatrics. They treat the parents like they don't know anything about their own kid. I honestly never want to come here again and this isn't the first time. That it's been that ridiculous to be here.

I would rather take my kid to the ER 100 times and nothing be wrong all 100 times then to be bullied into it's just a cold when they were having an allergic reaction.

You don't have to be a doctor to know your child isn't feeling well or somethings wrong. Remember to anyone just because you don't have a PhD doesn't mean you have to be treated poorly.

If you don't like helping EVERYONE EQUALLY then leave the medical field because you don't belong.

Hannah Luiz
Hannah Luiz

1 out of 5 stars

posted 3 months ago

Parking is insane!!! Bring my mom to the doctor....non handicap cars in the handicap lot just parked next to the curb!! Valet is a big fat joke! Can’t get near the door to drop off the car.....isn’t that the point of Valet? Too many cars just parked and lined up....never being taken to a lot! They just sit! Someone call the fire Marshall!!! And don’t bother calling security.....just get s voice mail! They’re out smoking I guess......cuz non of them are outside!!!

Susan Ashby
Susan Ashby

1 out of 5 stars

posted 3 months ago

WATCH THE BILLING! Bon secours is still sending me bills from 2016 that have long since been paid. I have cancelled checks and statements from my insurance company showing full payment. In the emergency room they told my husband and I that I was covered . After the second day in the hospital they said they had to release me because they didn't accept my insurance. I was then billed and paid over 8000.00 out of my pocket . It was wrong for me to be billed and continually harassed to pay a bill that has been clearly proven that it is paid. I would expect truth and honesty from a hospital with a religious name.

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