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feedback about Brandywine Hospital
I am at the hospital now my daughter is very sick and in a lot of pain. I ran around asking if someone could please help my daughter. I finally found the doctor and was told my daughters nurse is busy with another patient I completely understand some people’s needs have to be put first depending on how sick they are. I want to say two nurses stepped up and helped my daughter nurse Andrea & nurse Dave both are very professional and they both care and it shows Both nurses came in to my daughters room and took the time to hear her out on what was happening. I don’t usually do these things but I’m finding that this is the only way we as people can be heard and respected.
I came to Brandywine Hospital twice by ambulance this year. My stay was entirely unhelpful each time. As a patient, I expect to receive treatment that prepares me for a better life after recovery. Sadly, the staff there were unwilling to help unless I asked for help calmly and respectfully. The more I was told to ask, the harder it became to actually receive anything. I came to the hospital for a reason, and being told I can’t receive treatment unless I ask in a specified way was in a way debilitating. The staff were biased, the meals were unfulfilling, and my needs were not met. I felt discriminated against thanks to my collection of unacknowledged health problems. The medical system in Pennsylvania in general—in my opinion—is counterproductive in getting young adults on their own feet. Bias needs to stay out of my recovery.
I am currently in the hospital admitted last night and I have to say Tower Health is really doing a good job of cleaning up Brandywine. New Doctors and nurses and a ton of police security presence as well as the whole beautification of the facility. Some things still need work but for the most part they are on the right track!:)
Went there for an allergic reaction to peanuts. My face was all swollen and I was having a difficult time breathing. The lady at the desk hands me a clipboard and tells me to fill out paperwork (I could barely see it). My coworker that brought me went to the nurse and demanded that they take me back right away. As they were taking me back the lady at the front desk exclaimed "she's not triage yet". So apparently you need to be actually dying for them to take you back right away.
Once I was back there, they put me on a bed in the hallway and put in an IV...with no medicine. No one was checking on me, no monitor hooked up. My coworker came back after returning the car about 15-20 minutes later and they still had not given me medication. I was struggling to breath at this point. I heard her yelling at the nurses too get me medication. They finally did. I was still in the hallway, no monitor, nothing. They checked on me one time after they gave me medication.
Another patient's family member called for the nurse because they saw me struggling to get a nurses attention as they rushed past. When my father arrived about 30-40 minutes later, he went to the nurse and they said thank you for getting them since they haven't checked on me for awhile.
If my coworker was not there they probably would have let me go into respiratory failure or let me die. They are completely incompetent. I would never, ever go there again. If you want to live, go to a different hospital!!!
It might say tower health, but it's the same old Brandywine hospital. The emergency room is the only thing holding them back from being a great hospital. The nurses on the floors are good, the staff in the operating room and recovery are the best. That emergency room is totally unprofessional. How some stores and restaurants have secret shoppers, they need to have secret patients so they can really see how terrible the emergency room really is. I'm here now for 2 hours and I'm still not being seen. This is insane.